Robert Eiland
Mesa,AZ
Summary
Hardworking individual with exceptional work-ethic and attention to detail. Experiences in numerous Customer Service rolls. Seeking to apply my abilities to the right employer and grow with a company.
- Proficient in Service Titan software procedures.
- Experienced Garage Door technician with strong emphasis on precision and customer satisfaction. Skilled in maintenance, and repair of garage door systems, ensuring optimal functionality and safety. Known for effective teamwork, adaptability, and delivering high-quality results under varying conditions. Dependable and proactive, excelling in both independent tasks and collaborative projects.
Overview
10
10
years of professional experience
Work History
Garage Door Technician
A1 Garage Door Service
Phoenix, AZ
03.2021 - Current
- Diagnosed and repaired various garage door systems to ensure optimal functionality.
- Installed and maintained garage door openers, springs, & various other moving aspects to residential and commercial applications
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
- Conducted regular safety inspections to identify potential hazards and recommend solutions.
- Trained new technicians on installation techniques and equipment handling procedures.
- Increased repeat business through exceptional customer service and followups.
Underwriter
Carvana
Temple , AZ
01.2021 - 03.2021
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Determined and documented loan conditions and communicated requirements and decisions.
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Followed through with borrowers, loan processors, loan originators and managed all phases of underwriting process.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
Dispatcher
A1 Garage Door Service
Phoenix , Arizona
03.2019 - 01.2021
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Maintained and updated all customer appointment rendezvous.
- Evaluated and adjusted over 17 different state's routes based on daily needs, available workers, traffic hazards and weather conditions.
- Closely monitored dispatch board to triage and prioritize over a hundred daily calls.
- Managed over 120 technicians nation wide, in 17 different states.
Customer Service Representative
A1 Garage Doors
Mesa, AZ
03.2019 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Booked hundreds of appointments weekly.
- Provided primary customer support to internal and external customers.
- Analyzed, managed, and sorted thousands of customer profiles.
Host/Server
Wingers Bar And Grill
Klamath Falls, OR
06.2017 - 03.2019
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
Busser/Server
Cheesecake Factory
Mesa, Arizona
09.2016 - 03.2017
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
- Supported staff in providing smooth and timely service to all customers
Education
High School Diploma -
Klamath Union High School
Klamath Falls, OR06-2016
Skills
- Customer Service professional
- Dispatch professional
- Problem-Solving
- Teamwork
- Organization
- Emotional Intelligence
- Attention to Detail
- Responsibility
- Sales experience
- Power Tools and Equipment
- Mechanical Knowledge
Accomplishments
Nominated class president in Military School (Class of 260) (Oregon Youth Challenge Program)
Prestigious Million Dollar Sales Team at A1 Garage Doors
Timeline
Garage Door Technician
A1 Garage Door Service
03.2021 - Current
Underwriter
Carvana
01.2021 - 03.2021
Dispatcher
A1 Garage Door Service
03.2019 - 01.2021
Customer Service Representative
A1 Garage Doors
03.2019 - 01.2021
Host/Server
Wingers Bar And Grill
06.2017 - 03.2019
Busser/Server
Cheesecake Factory
09.2016 - 03.2017
High School Diploma -
Klamath Union High School