Robert Eldredge

• Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
• Performed cash handling activities and secured nightly bank deposits.
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Adhered to safe work practices, food safety regulations and corporate guidelines.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Resolved guests complaints while maintaining positive customer environment.
• Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
• Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
• Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
• Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
• Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Supervised staff of Number through motivational coaching and effective training programs for service and sales techniques.
• Assisted staff in building menu expertise to answer customer questions and make personal recommendations.

• Negotiated vehicle prices and secure financing for customers.
• Offered comprehensive knowledge of vehicle operations and brand features.
• Demonstrated vehicle features and conducted test drives.
• Demonstrated vehicles and features, and conduct test drives.
• Negotiated purchase prices and explained sales, warranty and optional products.
• Answered telephone and email inquiries from potential customers.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Responded to customer enquiries via telephone and email.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Prepared purchased vehicles and completed final delivery checks.
• Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
• Outlined sales, warranty and service procedures.
• Maintained compliance with all service, quality, and regulatory standards.
• Contacted associated dealerships to locate desired vehicles meeting customer specifications.
• Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
• Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
• Completed sales contracts, purchase documentation, registration paperwork and dealership records.

•. Achieved Top 20 ranking of all VW salesman in the region of New England for calendar years of 2002 and 2003.

•

• Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
• Adhered to company guidelines for performance and compliance.

• Maintained Acceptable Customer Satisfaction • Greeted prospective clients on the lot or in the showroom.• Completed product demonstrations and test drives.• Helped choose the right product for the customer’s needs.• Negotiated pricing while calculating payments for financing and leasing products.• Completing finance documents and registry paperwork while contacting insurance companies to ensure proper coverage on automobile.•. Facilitated final delivery of automobile.•. Contacting clients after delivery to ensure vehicle is satisfactory and gauging their level of happiness.

• Promoted and up-sold products and services to meet needs of customers.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Upheld high standards of customer service by promoting and upselling new products and services.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Forged and nurtured impactful relationships with customers to cultivate loyalty.
• Prospected continuously for new potential customers and maintained robust conversion rate.
• Increased sales by offering advice on purchases and promoting additional products.
• Developed and delivered engaging sales presentations to convey product benefits.
• Organized sales paperwork, presented proposals and finalized contracts.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Attended advanced training sessions and conferences to increase product knowledge and productivity.

• Greeted customers, helped locate merchandise and suggested suitable options.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.