Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Ellington

Erlanger,KY

Summary

Proficient educational technology professional with demonstrated strengths in oral and written communication, interpersonal relations and product development and support gained during 20-year career. Enthusiastic about working with internal and external stakeholders to design, test and improve plans. Looking for chance to apply expertise in new role.

Overview

19
19
years of professional experience

Work History

Educational Technologist

Cengage Learning
11.2016 - Current
  • Improved end-user experience with targeted training sessions and ongoing support, resulting in increased user proficiency and satisfaction.
  • Managed large-scale technology projects from conception to completion, ensuring on-time delivery within budget constraints.
  • Collaborated with cross-functional teams to develop cutting-edge software solutions, driving business growth.
  • Developed custom technology solutions tailored to meet client needs, resulting in increased revenue and enhanced brand reputation.
  • Created detailed technical documentation for internal use as well as client-facing materials, fostering better understanding of complex concepts among all parties involved.

Custom Digital Project Manager

Cengage Learning
10.2012 - 11.2016
  • Developed comprehensive project plans outlining scope, timeline, resources, and milestones for successful project completion.
  • Negotiated contracts with vendors and suppliers, securing favorable terms that supported budgetary requirements.
  • Communicated project updates to stakeholders at all levels.
  • Wrote, updated and maintained project documentation.

Media Editor

Cengage Learning
03.2007 - 10.2012
  • Coordinated with producers to ensure smooth workflow during post-production stages of projects.
  • Managed multiple projects simultaneously, ensuring deadlines were met consistently.
  • Collaborated with creative teams to develop engaging multimedia projects.
  • Contributed new ideas and looked for ways to improve content editing and processes.
  • Worked with producers and other team members to meet deadlines.

Customer Technical Support Representative

Cengage Learning (Formerly Thomson Learning)
11.2004 - 03.2007
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.

Education

Bachelor of Arts - Public Relations

Eastern Kentucky University
Richmond, KY

Graduate Certificate - Instructional Design

University of Wisconsin-Stout
Menomonee Falls, WI
12.2016

Skills

  • Content Management Systems
  • Network Administration
  • Team Collaboration
  • Adaptability and Flexibility
  • Critical Thinking
  • Error Troubleshooting
  • Customer Relations
  • Technical training
  • User Training
  • Technical issue resolution
  • Quality Control
  • Product Evaluation

Timeline

Educational Technologist

Cengage Learning
11.2016 - Current

Custom Digital Project Manager

Cengage Learning
10.2012 - 11.2016

Media Editor

Cengage Learning
03.2007 - 10.2012

Customer Technical Support Representative

Cengage Learning (Formerly Thomson Learning)
11.2004 - 03.2007

Bachelor of Arts - Public Relations

Eastern Kentucky University

Graduate Certificate - Instructional Design

University of Wisconsin-Stout

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Robert Ellington