Robert Elliott

• Perform teller duties such as cashing checks, taking deposits, making payments, issuing cashier’s checks and money orders, exchanging and selling foreign currency, balancing cash drawer and vault, and other duties as assigned. •
• Engaged customers in conversations to educate them on bank products they are not utilizing to their benefit (i.e., online banking and mobile application), while listening to customers to uncover additional needs and referring them to the appropriate team member or business partner.

• Developed and maintained relationships with fellow team members and business partners, aiding in creating a positive work environment and superior customer service. Recognized by upper management for my teamwork, customer satisfaction scores, and leading by example.

• Excelled at a high-volume veterinary hospital where customer service and patient care is first and foremost.

• Duties included scheduling appointments, setting up new client files, and keeping current files updated.

• Set up payment plans, collected past due debts, and ordered merchandise sale items in the lobby area, all while helping maintain a clean, professional, and inviting atmosphere for clients and patients.

• Assisted in other areas of the clinic to help broaden my knowledge of all clinic operations.

• Communicated closely with technicians, kennel staff, and doctors to ensure that clinic traffic flowed smoothly while prioritizing appointments in what can be an emotionally charged atmosphere when emergencies occurred.

• Managed the company’s first flagship apparel location, where the focus was on launching their new jean/clothing brand while coaching my team to deliver exemplary customer services to this new client base while maintaining the same lever of excellent service to our existing Fossil watch customers.

• Customer Service as well as flexibility and quickly adapting to change proved to be my key assets as manager at this location.

• Decreased shrink percentages from 2.1% to 0.6% in less than six months by recruiting and training a management team and fostering a customer focused sales atmosphere.

• The new hire training plan created in my location was adopted by corporate operations and implemented within all apparel stores and is still in place today