ROBERT ELLIS
Cincinnati
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Amazon Prime Shopper
Whole Foods Market
01.2024 - Current
- Coordinate and ensure timely drop-offs for customer orders.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Assisted in training new hires on store protocols, fostering a supportive learning environment for all employees.
Warehouse Associate
Deutsche Post & DHL
07.2023 - 12.2023
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as Number pounds.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Maintenance Technician
Uptown Rental Properties
11.2022 - 06.2023
- Perform maintenance at many properties in the Clifton area of Cincinnati
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Sam's Club Associate
Sam's Club
06.2022 - 11.2022
- Made the shelves and floor look neat as possible in my designated area
- Enhanced member experience by providing exceptional customer service and addressing their needs promptly.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Kitchen Staff
City Base Cinema
11.2021 - 03.2022
- Maintained kitchen cleanliness through regular cleaning duties.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Seasonal Appliance Associate
Lowe's Home Improvement
05.2021 - 08.2021
- Assisted customers with troubleshooting and resolving appliance issues, improving overall experience and brand loyalty.
- Conducted regular inspections of appliances to ensure proper functionality, maintaining high-quality showroom standards.
- Maintained detailed records of customer interactions, preferences, and feedback for improved future service experiences.
- Created relationships with customers to identify customer needs and recommend appropriate solutions.
- Handled escalated customer complaints professionally by finding viable solutions that satisfied all parties involved.
Theater Usher
Envision Cinemas
11.2019 - 03.2020
- Performed thorough theater clean-ups swiftly.
- Managed guest grievances with professionalism ensuring no further complications.
- Ensured proper delivery of food and concessions within theater locations.
- Helped maintain accurate inventory of theater supplies such as programs, hearing devices, and refreshments for guest convenience.
- Fostered a welcoming atmosphere by greeting guests upon arrival and thanking them for their patronage upon departure.
- Collaborated with fellow ushers to maintain a clean and organized theater environment at all times.
King's Island Games associate
Kings Island
08.2018 - 07.2019
- Conducted cash-handling duties efficiently.
- Oversaw the operation of multiple park gaming activities.
- Managed guest interactions, ensuring satisfaction through effective problem resolution.
- Facilitated seamless communication between players by stepping in as a mediator during disputes or rule clarifications.
- Fostered a welcoming atmosphere for players of all skill levels through inclusive event planning and accommodating diverse gameplay interests.
Grocery Clerk
Kroger
11.2018 - 03.2019
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
HVAC
Fortis College
Cincinnati, OH11.2022
High school or equivalent -
Withrow University High School
Cincinnati, OH05.2021
Skills
- Cleaning Experience
- Customer service
- Retail sales
- Merchandising
- Sales
- Kitchen Experience
- Food Preparation
- Food Service
- Strong work ethic
- Online order fulfillment
- E-commerce
- Attention to detail
- Heavy lifting
- Problem-solving
- Mechanical troubleshooting
- Preventive Maintenance
- Safety awareness
- Hand and power tools
- Electrical troubleshooting
- Plumbing
- Plumbing repairs
- Apartment maintenance
- HVAC systems
- Grounds upkeep
- Willing to learn
- Wiring installation and repair
Certification
- EPA Certification, 12/01/22, Present, Passed my EPA and NATE exams at Fortis College in December
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Amazon Prime Shopper
Whole Foods Market
01.2024 - Current
Warehouse Associate
Deutsche Post & DHL
07.2023 - 12.2023
Maintenance Technician
Uptown Rental Properties
11.2022 - 06.2023
Sam's Club Associate
Sam's Club
06.2022 - 11.2022
Kitchen Staff
City Base Cinema
11.2021 - 03.2022
Seasonal Appliance Associate
Lowe's Home Improvement
05.2021 - 08.2021
Theater Usher
Envision Cinemas
11.2019 - 03.2020
Grocery Clerk
Kroger
11.2018 - 03.2019
King's Island Games associate
Kings Island
08.2018 - 07.2019
HVAC
Fortis College
High school or equivalent -
Withrow University High School
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