Robert Embree
Carson City,NV
Summary
Dynamic Hotel Property Manager at Donner Inn with proven expertise in team leadership and customer relationship management. Enhanced employee performance through effective coaching and mentoring, resulting in improved safety procedures and operational efficiency. Skilled in financial management, successfully optimizing resource allocation to drive business growth and elevate customer satisfaction.
Overview
16
16
years of professional experience
Work History
Hotel Prperty Manager
Donner Inn
04.2021 - 10.2025
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Store Manager
Port of Subs
03.2010 - 06.2020
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Temple City High School
Temple City, CASkills
- Marketing
- Resource allocation
- Team leadership
- Verbal and written communication
- Customer service
- Financial management
- Safety procedures
- Policy implementation
- Staff training and development
- Key performance indicators
- Coaching and mentoring
- Recruiting and interviewing
- Performance evaluations
- Operations management
- Budget control
- Cross-functional team management
- Expectation setting
- Regulatory compliance
- Documentation and reporting
- Shift scheduling
- Decision-making
- Innovation management
- Lead generation
- Customer relationship management (CRM)
- Schedule preparation
- Disciplinary techniques
- Expense tracking
- Performance management
- Clear communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hotel Prperty Manager
Donner Inn
04.2021 - 10.2025
Store Manager
Port of Subs
03.2010 - 06.2020
High School Diploma -
Temple City High School
Manager of the Year
I won the award for manager of the year award with Port of Subs. 2016