Robert Emerson

Experienced Customer Service Representative and Telephone Banker with a proven track record in managing customer accounts, providing financial services, and maintaining strong customer relationships. Skilled in handling complex banking transactions and resolving customer inquiries effectively.

Work Experience:

Central Bank

Customer Service Representative/Telephone Banker

- Managed current customer accounts and performed account maintenance

- Handled FICO/Fraud calls on debit cards and account compromises

- Diagnosed and filed Regulation E disputes

- Processed NSF, paid overdraft items, and placed stop payments

- Assisted with failed transactions, located missing deposits, and verified funds

- Managed general account activity, transfers, and account openings/closures

Dispatcher/Manager/Merchandiser

- Dispatched drivers, managed employees, and ordered products for stores

- Conducted sales calls with Professional customers

- merchandised inventory

- Prepared orders, provided drivers with routes, and ensured efficient operations

• Processed and fulfilled customer orders efficiently on the phone and at the counter
• Completed baked items to perfection
• Ensured timely delivery of products
• Ensured a sanitary environment and orderly appearance of the store