Robert Emerson
Columbia,MO
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Manager II
Academy Bank
11.2024 - 09.2025
- Led branch operations to achieve strategic goals and enhance customer satisfaction.
- Developed and implemented staff training programs to improve team performance and service delivery.
- Managed budgeting processes, ensuring financial targets were met while optimizing resource allocation.
- Streamlined workflow processes, resulting in increased efficiency and reduced operational costs.
- Set up business partnerships with local businesses and effective marketing campaigns
- created anti-fraud guideline to protect the bank and my customers
- Cultivated strong relationships with key clients, enhancing loyalty and driving repeat business opportunities.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
CSR
Central Bank Of Boone County
12.2022 - 03.2024
- Experienced Customer Service Representative and Telephone Banker with a proven track record in managing customer accounts, providing financial services, and maintaining strong customer relationships. Skilled in handling complex banking transactions and resolving customer inquiries effectively.
- Work Experience:
- Central Bank
- Customer Service Representative/Telephone Banker
- - Managed current customer accounts and performed account maintenance
- - Handled FICO/Fraud calls on debit cards and account compromises
- - Diagnosed and filed Regulation E disputes
- - Processed NSF, paid overdraft items, and placed stop payments
- - Assisted with failed transactions, located missing deposits, and verified funds
- - Managed general account activity, transfers, and account openings/closures
Lead Dispatcher
O'Reilly Auto Parts
01.2021 - 08.2022
- Dispatcher/Manager/Merchandiser
- - Dispatched drivers, managed employees, and ordered products for stores
- - Conducted sales calls with Professional customers
- - merchandised inventory
- - Prepared orders, provided drivers with routes, and ensured efficient operations
- Oversaw daily dispatch operations to ensure timely deliveries and optimal route planning.
- Coordinated communication between drivers and management to enhance service efficiency.
Delivery Driver
Domino's Pizza
08.2017 - 03.2020
- Processed and fulfilled customer orders efficiently on the phone and at the counter
- Completed baked items to perfection
- Ensured timely delivery of products
- Ensured a sanitary environment and orderly appearance of the store
Education
High School Diploma -
Rock Bridge Sr. High School
Columbia, MO01.2017
Skills
- Information Security
- Inbound and Outbound Calling
- Consultative Sales
- Complaint resolution
- Paperwork Processing
- Call Management
- Sales expertise
- Client Relations
- Sales closing
- Account Management
- Service Upselling
- Retail sales customer service
- Financial Institution Regulations
- Consumer Banking
- Regulatory Compliance
- Risk management policies
- Wealth Management
- Assessing fraud potential
- Regulation E Disputes
- Branch operations management
- Customer service
- Customer relationships
- Team supervision
- Relationship building and management
- Employee development
- Cash handling
- Training and development
- Interviewing and hiring
- Project management
- Conflict resolution
- Risk mitigation
- Loan documentation
- Loans
- Financial advising
- Information security
Accomplishments
- Successfully closed an average of 12-20 loans per month.
- Led the bank with more than $3,000,000 in sales in 2025
- Protected the bank and my customers from a major criminal fraud ring working effectively with law enforcement and our Financial Intelligence Unit to stop the fraud before it could occur preventing over $100,000 in losses.
- 2nd overall branch loan sales in the company in 2025
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Grew branch Core Deposit from target goal of $1,000,000 to 3,000,000 through aggressive sales and working with key clients to build long term relation ships
- Best COD (Certificate of Deposit) company wide both as an individual and as a branch in 2025
- Multiple successful business partnerships with local businesses in Columbia
- Led a successful Loan campaign with all branches in MO increasing loan performance across the company
Certification
NMLS Certified (Missouri) NMLS # 2709913
Timeline
Branch Manager II
Academy Bank
11.2024 - 09.2025
CSR
Central Bank Of Boone County
12.2022 - 03.2024
Lead Dispatcher
O'Reilly Auto Parts
01.2021 - 08.2022
Delivery Driver
Domino's Pizza
08.2017 - 03.2020
High School Diploma -
Rock Bridge Sr. High School