Robert Enriquez
Waco,TX
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Panda Express Restaurant
09.2022 - Current
- Overseeing operations, creating operating shifts, overseeing stock/ordering supplies, strong customer service skills, problem-solving, willingness to work flexible hours, train employees
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Team Leader
Best Buy
11.2020 - 11.2022
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Assistant Manager
Rent-A-Center
11.2017 - 11.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales Associate
volkswagen of waco
04.2019 - 09.2020
- Helped customers find vehicles, provided test drives, negotiated sales, built close relationships with customers
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
No Degree - Dental Assisting
Penn Foster Career School
No Degree - Liberal Arts And General Studies
McLennan Community College
01.2015
High School Diploma -
Waco High School
Waco, TX08.2013
Skills
- Sales Management
- Management
- Employee Performance Evaluations
- Product and service knowledge
- Employee Scheduling
- Recruiting and interviewing
- Operations Management
- Retail Operations
- Negotiation
- Strategic Planning
- Cost Control
- Staff Development
- Effective Communication
- Professional Demeanor
- Task Delegation
- Cost Reduction
- Team motivation
- Customer rapport
- Retail Operations Management
- Business Development
- Recruitment and hiring
- Staff Supervision
- Sales Strategies
- Product branding
- Customer Relations
Certification
- Certified TBAC, - 04/02/26
verification 9958190
- Certified food handlers, - 04/02/26
verification TX-FH-581838
- Certified food manger, - 04/02/31
verification 1DABII-JK45GH8
Timeline
Assistant General Manager
Panda Express Restaurant
09.2022 - Current
Team Leader
Best Buy
11.2020 - 11.2022
Sales Associate
volkswagen of waco
04.2019 - 09.2020
Assistant Manager
Rent-A-Center
11.2017 - 11.2020
No Degree - Dental Assisting
Penn Foster Career School
No Degree - Liberal Arts And General Studies
McLennan Community College
High School Diploma -
Waco High School