ROBERT ENRIQUEZ
Pipe creek
Summary
General Manager with an impressive 20+ year tenure, known for innovative strategies that led to the highest increase in sales at Little Caesars. Demonstrated skills in training, inventory management, and customer service. Proven track record of developing managers into General Managers, and implementing strategies to improve employee retention and morale. Excels at analyzing sales data to identify growth opportunities and managing inventory to maximize product freshness and minimize waste.
Overview
26
26
years of professional experience
Work History
General Manager
Little Caesars
05.2024 - Current
- Managed food and beverage ordering and inventory
- Trained employees and management
- Responsible for scheduling
- Ensure compliance with health and safety regulations
- Manage employee performance and provide coaching and feedback
- Maintain a high level of customer service by promptly addressing customer complaints and resolving issues to ensure customer satisfaction
General manager
Little Caesars
07.2020 - 04.2024
- Managed daily operations of Little Caesars as General Manager
- Oversaw staff scheduling and training to ensure efficient and effective service
- Maintained inventory and ordered supplies to meet customer demand
- Resolved customer complaints and ensured customer satisfaction
- Conducted performance evaluations and provided feedback to employees
- Collaborated with corporate headquarters to implement new initiatives and policies
Install sales associate
Lowes
08.2018 - 06.2020
- Sold contracts for installs
- Managed department sales associates
- Made sure installations were up to standards
- Develop and maintain a deep knowledge of the products and services offered by the company, as well as industry trends and best practices, to effectively educate and advise customers on their installation needs
- Develop and maintain strong relationships with contractors and other trade professionals in the local market to drive installation sales
- Collaborate with installation teams and provide guidance on customer requirements and specifications to ensure accurate and timely installations
- Assist in resolving customer complaints or issues related to installations
- Coordinate with suppliers and vendors to ensure timely delivery of installation materials and equipment
General manager
Little Caesars
08.1998 - 05.2018
- Managed food and beverage ordering and inventory
- Trained employees and management
- Achieved highest increase in sales
- Responsible for scheduling
- Ensure compliance with health and safety regulations
- Manage employee performance and provide coaching and feedback
- Maintain a high level of customer service by promptly addressing customer complaints and resolving issues to ensure customer satisfaction
Education
Associate of Applied Science -
St Philip's College
San Antonio05.2004
Skills
- Customer service
- Training
- Inventory management
- Organization
Timeline
General Manager
Little Caesars
05.2024 - Current
General manager
Little Caesars
07.2020 - 04.2024
Install sales associate
Lowes
08.2018 - 06.2020
General manager
Little Caesars
08.1998 - 05.2018
Associate of Applied Science -
St Philip's College
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