Robert Entis
Payson,AZ
Summary
Proven leader in IT and security solutions, excelling in project management and customer service. At Fastq Communications, spearheaded technical upgrades, enhancing network operations by 30%. Skilled in network troubleshooting and fostering team collaboration, I drive projects to completion with innovative solutions and strategic oversight. Experienced installation and repair technician with work history setting up, repairing and configuring server and open systems equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing 30 years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bilingual individual with a background in fire and security alarm maintenance and repair work. Reliable Low Voltage Technician with a strong knowledge in troubleshooting electrical issues.
Overview
31
31
years of professional experience
Work History
Low Voltage Cable Technician
Eagle Securty Systems
02.2019 - 09.2022
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Demonstrated system use, maintenance and care to customers.
- Trained newly hired technicians on proper installation of low voltage wiring systems.
- Mounted panels for motion detectors, keypads and controls.
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
- Successfully managed multiple projects and several work teams on consistent basis.
- Read blueprints and schematics to correctly place equipment.
- Installed and configured new devices and system components.
- Researched and recommended network and data communications hardware and software.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Owner
Hoodoo Hideout Llc.
09.2013 - 01.2019
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Data Center Manager
Fastq Communications
03.2008 - 02.2013
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Coordinated secure system access of users to various department systems and platforms.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw development and implementation of improvements to support network operations.
- Managed life cycle replacement of hardware and software.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
Data Center Technician
First Interstate Bank
01.1992 - 10.1996
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Entered device locations and cable connections into database.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Installed and managed structured cabling infrastructure.
- Dressed and labeled cables for easy identification and traceability.
- Assisted with performing infrastructure readiness tests.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Provided faculty and staff with security software and network configuration support.
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolution for network and server issues.
- Performed network security design and integration duties.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Identified and reported problem devices and replaced defective parts.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
Education
No Degree - Business Management
Thunderbird School of Global Management
Glendale, AZ04.1994
High School Diploma -
Apollo High School
Glendale, AZ06.1987
Skills
- Network Troubleshooting
- Electrical Systems
- Equipment Calibration
- Hand-tool proficiency
- Wireless Networking
- Computer Skills
- Access Control Systems
- Telecommunications equipment
- Fire alarm systems
- Quality Assurance
- Issue diagnosis
- Energy management
- Safety procedures and regulations
- Troubleshooting Techniques
- Written and verbal communication
- Systems repair
- Schematic reading
- Circuit Testing
- Repair work
- Staff Training
- Safety Compliance
- CCTV installation
- Power Distribution
- Project Coordination
- Schematic Interpretation
- Electrical Safety
- Preventive Maintenance
- Remote Support
- Attention to Detail
- System Upgrades
- Customer Service
- IT Security Management
- Problem Replication
- Network Operating Systems
- Disaster Recovery
- Hardware Configuration
- Software Installation
- Printers and Peripherals Installation
- Performance Optimization
- Valid Driver's License
- Telephone Etiquette
- Operating system testing
- Computer Troubleshooting
- Virus Removal
- System Backup
- Relationship Building
- Hardware troubleshooting
- Network component installations
- Installation and Repair
- Web Security
- User Training
- Regulatory Compliance
- Technical Analysis
- Hardware and software installation
- System diagnostics
- Network Security
- Data Recovery
- Apple iOS
- Quality Assurance Controls
- Desktop and laptop installations
- Computer imaging
- Hardware Installation
- Network configuration
- Work Integrity
- VoIP Applications
- Installation Management
- Peripheral Repair
- Technical Support
- Device configuration
- Email account set up
- Help Desk Support
- Server maintenance
- Software Updates
- PC refurbishment
- Hardware Repair
- Analytical Thinking
- Inventory Management
- Project Management
- System Testing
- Change Management
- Security best practices
- Network Administration
Accomplishments
- Resolved product issues through consumer testing.
Supervised team of 200 staff members.
40000 open systems 900 servers one of the largest cisco networks at the time.
Helped wells fargo though its first interstate buyout and the major system migration challenges.
Timeline
Low Voltage Cable Technician
Eagle Securty Systems
02.2019 - 09.2022
Owner
Hoodoo Hideout Llc.
09.2013 - 01.2019
Data Center Manager
Fastq Communications
03.2008 - 02.2013
Data Center Technician
First Interstate Bank
01.1992 - 10.1996
No Degree - Business Management
Thunderbird School of Global Management
High School Diploma -
Apollo High School
Similar Profiles
ABDULRAHMAN ALSALOWLEABDULRAHMAN ALSALOWLE
Optometrist at SECURTY FORCES HOSPITALOptometrist at SECURTY FORCES HOSPITAL
Clayton WrightClayton Wright
Security Officer at Wijohn SecurtySecurity Officer at Wijohn Securty
David FosterDavid Foster
Retired at Suritas SecurtyRetired at Suritas Securty