Robert Ephraim
DeKalb,IL
Summary
Proven professional with extensive experience in customer service management and revenue management, notably at Hilton. Demonstrated expertise in conflict resolution and administrative skills, achieving high performance evaluations. Excelled in staff supervision and problem-solving, ensuring operational excellence and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Front Desk Administrator
Hilton
07.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained personnel records and updated internal databases to support document management.
- Kept high average of performance evaluations.
Licensed Insurance Sales Agent
AllState
05.2019 - 06.2023
- Upsold additional products and services after identifying customer needs and requirements.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Assistant Store Manager
Footlocker.com Inc.
04.2012 - 08.2015
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Arts - Psychology
Northern Illinois University
Dekalb, IL05-2019
Associate of Arts - Psychology
College of DuPage
Glen Ellyn, IL05-2015
Skills
- Revenue management
- POS System Operation
- Conflict Management
- Administrative Skills
- Time management expertise
- File Management
- Analytical mastery
- Customer Service Management
- Staff Supervision
- Problem-solving skills
- Listening Skills
- Basic accounting
Timeline
Front Desk Administrator
Hilton
07.2023 - Current
Licensed Insurance Sales Agent
AllState
05.2019 - 06.2023
Assistant Store Manager
Footlocker.com Inc.
04.2012 - 08.2015
Bachelor of Arts - Psychology
Northern Illinois University
Associate of Arts - Psychology
College of DuPage
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