Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Epstine Jr.

Philadelphia,PA

Summary

Enthusiastic sales professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

23
23
years of professional experience

Work History

Business Development Representative Apprenticeship

Re:Work Training
Philadelphia, PA
12.2022 - Current


  • Generate outbound leads and handle inbound leads for the company’s 8-Week Tech Sales Training
  • Qualify and develop a robust sales pipeline for RE:WORK’s spectrum of programming
  • Schedule and conduct sales calls and demos
  • Work closely with Sales and Marketing teams to develop regular strategic plans to meet the company’s monthly, quarterly and annual goals
  • Maintain and update prospect records in our CRM to ensure accurate reports
  • Communicate and identify areas of improvement in the sales process

Licensed Real Estate Sales Agent

Prevu Real Estate LLC
Philadelphia, PA
02.2020 - Current
  • Communicate regularly with assigned homebuyers with the goal of providing a high-level of customer service and responsiveness.
  • Attend property tours and provide expert insights in real time.
  • Successfully guide homebuyers through the entire sales cycle from initial cold email through closing - including offer preparation, negotiation, offer acceptance, professional referrals, board package preparation, final walk-throughs, and more.
  • Successfully closed 13 real estate transactions in the past 18 months.
  • Cold emailed over 100 prospects per week to set up home tours.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Presented purchase offers to sellers for consideration.
  • Maintained inventories and records of sales collaterals and closings.

Night Auditor

Residence Inn By Marriott
Hamilton, NJ
01.2018 - 03.2020
  • Ensured ongoing and consistent customer satisfaction during low staffed periods by providing on-time delivery and follow-up.
  • Provided initial contact to elite clientele, responding quickly and diplomatically to client concerns to ensure superior service and satisfaction.
  • Overnight management of 120 key suburban hotel.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.

Property Manager

Slatehouse Group Property Management
Philadelphia, PA
11.2017 - 09.2019
  • Responsible for 150+ units in the Greater Philadelphia Area, including single family homes & multi-unit properties.
  • Daily tasks include showing rental properties, screening applications & preparing leases.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Introduced prospective tenants to types of units available and performed tours of premises.

Director of Housekeeping

Hilton Garden Inn Hotel Center City
Philadelphia, PA
01.2015 - 09.2015
  • Completed schedules, shift reports and other business documentation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Revived a mediocre union represented housekeeping team of 50 by introducing one on one meetings, team building exercises & training, improving team morale, resulting in a 42 percent increase in productivity within one quarter.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Maintained controls over expenses and inventory for optimal budget tracking.

Assistant Front Office Manager

Sheraton Philadelphia Downtown
Philadelphia, PA
02.2013 - 09.2014
  • Provided extensive on-the-job training and attentive supervision to a low preforming team of front desk agents, union represented bellmen & union represented PBX operators, which resulted in an increase in morale, a 12 point increase in arrival scores & 15 point increase in overall guest satisfaction within one quarter.
  • Provided clerical support, addressing routine and special requirements.
  • Interacted with customers by phone, email or in-person to provide information.
  • Produced high-quality communications for internal and external use.
  • Prepared meeting rooms and materials and recorded important information.
  • Recommended strong business plans, operational decisions and financial processes to support business sustainability.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Protected staff and customers and minimized legal issues by quickly resolving safety issues.
  • Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.

Co-Founder/Director of Media

Skate University Non Profit Org
Philadelphia, PA
01.2009 - Current
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Oversaw team of communications and media relations professionals with focus on achieving PR results.
  • Developed and promoted corporate brand, images and identity to media and public.
  • Applied current editing and photography tools to tell great stories.
  • Developed original content using social listening and independent sources.
  • Implemented strategies and tactics to grow followers on social media channels.
  • Generated stories to reflect current trends and news to pull audience into website.

Education

Business Management

Pierce Junior College
Philadelphia, PA

Hospitality Management

Community College of Philadelphia
Philadelphia, PA

Skills

  • Oral Communication
  • People Management
  • Social Media
  • Business Management
  • Time Management
  • Leadership
  • Hospitality Management
  • Cold calling
  • Customer relationship management (CRM)
  • Negotiation
  • Self-motivated
  • Sales process
  • Oral and written Communication
  • Sales leadership
  • Property Management
  • Real Estate
  • Training and mentoring
  • Team building

Timeline

Business Development Representative Apprenticeship

Re:Work Training
12.2022 - Current

Licensed Real Estate Sales Agent

Prevu Real Estate LLC
02.2020 - Current

Night Auditor

Residence Inn By Marriott
01.2018 - 03.2020

Property Manager

Slatehouse Group Property Management
11.2017 - 09.2019

Director of Housekeeping

Hilton Garden Inn Hotel Center City
01.2015 - 09.2015

Assistant Front Office Manager

Sheraton Philadelphia Downtown
02.2013 - 09.2014

Co-Founder/Director of Media

Skate University Non Profit Org
01.2009 - Current

Business Management

Pierce Junior College

Hospitality Management

Community College of Philadelphia

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Robert Epstine Jr.