Robert Escobar
Assistant Manager
Azusa,CA
Summary
Motivated Assistant Manager with demonstrated knowledge of Medical Collections best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 11+ years of experience and ready to take on challenging, growth-oriented role.
Overview
3
3
Certifications
8
8
years of post-secondary education
11
11
years of professional experience
Work History
Assistant Manager
CMRE FSI, INC/ Meduit RCM
Brea, CA
09.2012 - Current
- Improved agent productivity by monitoring KPI reports and identifying and rectifying areas for improvement.
- Increased team collections by 15% through training and mentoring new and existing employees on collection methods, documentation requirements and performance strategies.
- Manage staff of 90 collectors, 25 reporting directly.
- Achieved or exceeded financial goals on regular basis by optimizing schedules, regulating inventory usage and increasing employee productivity.
- Ensure accounts are processed within timely manner through open communication with Client Service Department which liaises with over 400 Hospital facilities and over 2000 Physicians.
- Conduct interviews and select candidates for hire.
- Reviewed, researched and corrected escalated discrepancies and customer concerns.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Adjusted job assignments to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated report data to proactively adjust and enhance operations.
- Approved regular payroll submissions for employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Enhanced employee retention through effective coaching style approach.
Senior Collections Specialist
Western Dental
Orange, CA
06.2010 - 09.2012
- Worked in high volume call center environment handling over 175 manual and automatically dialed outbound calls.
- Established arrangements with delinquent orthodontic patients via senior line to avoid treatment denial.
- Located customers with overdue accounts and solicited payment or negotiated solutions that met creditor and debtor needs in compliance with fair debt collection practices.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used probing techniques to determine debtors' reasons for delinquency.
- Achieved performance goals on consistent basis.
Education
Electronics Technology Certificate #L0905 - Electronics
Mt San Antonio College
Walnut, CA 01.2011 - 12.2011
No Degree - Business Administration And Management
Fullerton College
Fullerton, CA 08.2005 - 12.2008
High School Diploma -
California High School
Whittier, CA 06.2000 - 06.2004
Skills
Team Leadership Expertise
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Certification
Fundamentals of Supervision
Timeline
Fundamentals of Supervision
07-2021
HIPPA Security Regulations
06-2021
Call Monitoring Complaince
04-2021
Assistant Manager
CMRE FSI, INC/ Meduit RCM
09.2012 - Current
Electronics Technology Certificate #L0905 - Electronics
Mt San Antonio College
01.2011 - 12.2011
Senior Collections Specialist
Western Dental
06.2010 - 09.2012
No Degree - Business Administration And Management
Fullerton College
08.2005 - 12.2008
High School Diploma -
California High School
06.2000 - 06.2004
Similar Profiles
Cara ReeseCara Reese
Collections at CMRE Financial Services/MeduitCollections at CMRE Financial Services/Meduit
Anna DonnellyAnna Donnelly
Team Leader at Meduit RCMTeam Leader at Meduit RCM
Cassandra LawsonCassandra Lawson
Explanation of benefits reviewer/EOB at CMRE Financial servicesExplanation of benefits reviewer/EOB at CMRE Financial services