Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

ROBERT ESPINOZA

Dallas,TX
ROBERT ESPINOZA

Summary

Results-driven professional with a proven track record in operational efficiency, process improvement, and team management. Leveraging a strategic mindset and analytical acumen, I have successfully optimized operations and implemented streamlined processes to drive productivity and enhance organizational performance. With a keen eye for identifying areas of improvement, I've have consistently delivered innovative solutions that have led to cost savings and increased operational effectiveness.


As a natural leader, I excel in managing cross-functional teams and fostering a collaborative work environment to achieve shared goals. I bring a strong work ethic, excellent communication skills, and a passion for continuous improvement to any organization. Seeking to leverage my expertise and drive impactful change in a dynamic and growth-oriented environment.

Overview

14
years of professional experience
1
Certification

Work History

The Pill Club

Process Improvement Manager
12.2020 - Current

Job overview

  • Incrementally increased annual revenue by $36M by piloting & managing new product lines
  • Reduced labor cost by 30% ($2M savings YoY) through launching new workflow tools
  • Reduced time to discovery for critical systemic errors by leveraging SQL skills & data analysis
  • Improved efficiency and effectiveness of performance and management of processes across departments.
  • Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to workflow approaches.
  • Developed and implemented process mapping methodologies to visualize and document current state processes.
  • Collaborated with IT teams to implement process automation solutions, resulting in increased efficiency and reduced manual errors.

Pill Club

Operations Supervisor
04.2019 - 12.2020

Job overview

  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Motivate and supervise up to 20 Patient Care Coordinators and various specialty teams in delivering quality patient care.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Designed training material & standards of procedures for Patient Care, along with streamlining the patient experience when signing up for newly launched products.
  • Designed actions plans for newly hired agents to ensure company OKR's were met on consecutive basis after training was complete.
  • Introduced team contests and goals to enhance productivity and improve employee morale.

Sirius XM Radio

Momentum Coach
06.2016 - 01.2019

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Drove implementation of ORCV and Sibel software to automate office operations.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Mentored office employees on proper administrative procedures and how to use programs such as ORCV, keeping operations consistent and efficient for maximum performance.
  • Coached staff of 10 every 8 weeks and implemented mentoring program that offered positive employee engagement.

Fishbowl Radio Network, 2225 E

General Manager
09.2012 - 06.2016

Job overview

  • Managed a network of over 130 live radio shows which garnered an average of 1.9 million impressions a month.
  • Ensured daily revenue goals were adamantly met.
  • Built strong business & personal relationships with over 200 clients.
  • Strong Customer Service skills which resulted in customer retention.
  • Created new systems to ensure an efficient and effective work flow.
  • Created new products & services to help generate more revenue throughout the company.
  • Handled Audio Production when needed.
  • Set up residential & commercial studios.

Beaver Express

Dock Supervisor
01.2009 - 09.2012

Job overview

  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Coordinated with freight forwarders to expedite international shipments.
  • Loaded and unloaded pieces into boxes for shipment.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Successfully managed production activities so all orders were shipped on time.
  • Addressed all personnel issues promptly and professionally.

Education

Nimitz High School
Irving, TX

High School Diploma
2009

University Overview

Skills

  • Process Implementation
  • Verbal and Written Communication
  • Performance Monitoring
  • Data Analysis
  • Employee Development
  • Microsoft Power BI
  • Business Requirements Gathering
  • Atlassian JIRA
  • Query Execution
  • Change Management Process
  • Key Performance Indicators (KPIs)
  • Customer Satisfaction

Certification

  • SQL for Data Science Training - Feb 2, 2023

Timeline

Process Improvement Manager
The Pill Club
12.2020 - Current
Operations Supervisor
Pill Club
04.2019 - 12.2020
Momentum Coach
Sirius XM Radio
06.2016 - 01.2019
General Manager
Fishbowl Radio Network, 2225 E
09.2012 - 06.2016
Dock Supervisor
Beaver Express
01.2009 - 09.2012
Nimitz High School
High School Diploma
ROBERT ESPINOZA