Roberto Estrada
Sun Valley,CA
Overview
2
2
years of professional experience
Work History
Back Server
Jonathan Club
Santa Monica, CA
11.2023 - Current
- Stocked service areas with supplies during slow periods.
- Anticipated needs of guests before they arise and took appropriate action accordingly.
- Ensured that all food orders were accurate and served promptly.
- Maintained a clean work station at all times during shift.
- Trained new employees to perform duties.
- Cleaned tables and chairs to prepare dining area for next customers.
- Cleared dishes from tables between courses and after meals.
Delivery Driver
Rx2Go
Culver City, CA
11.2023 - Current
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Utilized street maps to plan and determine most efficient routes.
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Provided excellent customer service by answering inquiries about products or services being delivered.
House Attendant
Fairmont Century Plaza
Beverly Hills
02.2023 - 10.2023
- Clean and maintain all guest and heart-of-the house areas, corridors, restrooms, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness
- Deliver and retrieve items requested by guests, Housekeeping and Front Office Managers
- Displays good guest relation skills and takes the initiative to greet guests in a friendly manner
- Maintain the quality and consistency of the guest experience
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with customers about requests for additional supplies or cleaning services.
House Attendant
Proper Hotel
Santa Monica
12.2022 - 01.2023
- Clean and maintain all guest and heart-of-the house areas, corridors, restrooms, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness
- Deliver and retrieve items requested by guests, Housekeeping and Front Office Managers
- Displays good guest relation skills and takes the initiative to greet guests in a friendly manner
- Maintain the quality and consistency of the guest experience
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with customers about requests for additional supplies or cleaning services.
Housekeeping
Atria Senior Living
Simi Valley
10.2022 - 11.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Delivered products to customer locations on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Cook
WingStop
North Hollywood
02.2022 - 10.2022
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Monitored stock levels of food items and ordered more when necessary.
- Resolved customer complaints regarding food quality or services provided.
- Monitored temperatures of prepared food and cold-storage areas.
- Made meals in accordance with company standards and requirements.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Received and stored food and supplies.
- Used standardized recipes and other instructions to prepare food.
Education
4to Years - Public Accounting and Auditing
University CentroAmericana (UCA)
07.2021
Skills
- Advanced computing
- Business accounting
- Microsoft Word and Excel Advanced
- Communication skills
- Punctuality
- Teamwork
- Leadership
- Flexibility
- Ability to adapt and learn quickly
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Back Server
Jonathan Club
11.2023 - Current
Delivery Driver
Rx2Go
11.2023 - Current
House Attendant
Fairmont Century Plaza
02.2023 - 10.2023
House Attendant
Proper Hotel
12.2022 - 01.2023
Housekeeping
Atria Senior Living
10.2022 - 11.2022
Cook
WingStop
02.2022 - 10.2022
4to Years - Public Accounting and Auditing
University CentroAmericana (UCA)
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