Robert Estrada
Hendersonville,TN
Summary
Manager with over 30 years of experience in operations management, business strategy and financial management. I'm a results-oriented professional manager with over 30 years of successful restaurant management experience. I have been a small business restaurant owner for the last 8 years. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, database management, vendor negotiations and contract management. Excellent record of accomplishment and advancement earned through demonstrated results of financial and operational performance. Recognized leader in exceeding sales and profit plans while enhancing customer satisfaction and operational excellence. I am a hands-on trainer and coach who builds effective teams while developing all levels of staff.
Overview
38
38
years of professional experience
Work History
District Operations Manager
WAC Enterprises(Krystal's)
Nashville, TN
10.2023 - Current
- Reviewed and monitored district performance metrics on a regular basis to identify areas for improvement.
- Managed the day-to-day operations of multiple stores within the district, including staffing, customer service, inventory management, budgeting, and sales goals.
Owner Operator
THE LOST CAJUN
Hendersonville, TN
10.2014 - 12.2022
- Started the Restaurant from the ground up, Over saw the construction phase of the buildout through the opening.
- Hired, trained and motivated staff to fill all restaurant openings.
- Managed and supervised 72 employees in 2 restaurants.
- Employed and managed vendors by negotiating deliverables, cost, and expected quality.
- Built a successful restaurant by consistently maintaining high levels of coaching, advertising, great guest service, clean bathrooms, and delivered the best quality food at all times.
- Number one Tripadvisor in Hendersonville 6 years in a row - Traveler's Choice Award 6 years.
- Created and implemented marketing and advertising strategies to support revenue growth.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
Management
THE KRYSTAL COMPANY
Atlanta, GA
04.2001 - 09.2014
Franchise Business Consultant
The Krystal Company
Hendersonville, TN
04.2011 - 10.2014
- Nurtured existing relationships to support enterprise expansions and increase profits.
- Helped potential franchise business owners by answering technical and procedural questions.
- Helped to develop business plans to build sales and profits.
- My area had year over year sales growth during my 3.5 years in the position. On average 4% increase.
- Prepared and executed marketing strategy for the company's franchise opportunities.
- Used historical data and trend report from audits to franchise operators/owners to help them improve their restaurant’s business performance.
Manager of Operational Audits
Krystal Restaurant
02.2006 - 04.2011
- Formalized the Operational Audit form. A checklist process to a training process for the entire restaurant team for over 406 restaurants, including company and franchise operators.
- Developed a team of five auditors whose goal was to improve operational standards by conducting comprehensive audits, sharing best practices, and providing hands-on training.
- One-on-one discussions were held at the end of each comprehensive audit to recap key learnings.
- A formalized report was reviewed with the management team and action plans established to address opportunities.
- This review included sharing of best practices on how to improve operational procedures, financial performance and to ensure human resource compliance.
- Provided historical data and trend reports from audits to various supervisory personnel throughout the corporation including franchise operators/owners to help them improve their restaurant’s business performance.
- Improved audit results from 72.1 to 84.51 for company stores and from 73.3 to 83.66 for franchise stores within a 4-year period.
Franchise Training Supervisor
The Krystal Company
Atlanta, GA
08.2004 - 02.2006
- Formalized a 12-week new restaurant opening process for franchisees.
- Worked with franchisees and vendors to insure a smooth transition from start to finish; from getting permits, ordering equipment, and installation.
- Trained the new management and employee teams.
- Worked hands on with every new store during the first 2 weeks of opening to insure their success.
Operational Auditor
The Krystal Company
Atlanta, GA
04.2001 - 08.2004
- Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
- Maintained confidentiality of company information obtained in audit assignments.
- Composed clear and concise audit findings to deliver comprehensive audit reports.
Manager
CRACKER BARREL
Lebanon, TN
03.2000 - 04.2001
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Conducted quality, timely performance feedback and performance appraisals.
- Established and managed yearly budgets of up to $2.8m.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Management
TACO BELL CORPORATION
New Orleans, LA
10.1985 - 01.2000
Restaurant District Manager
Taco Bell
Birmingham, AL
08.1996 - 01.2000
- Turned around a declining market in sales, operational standards, and customer service.
- Improved staffing, speed of service, hospitality, restaurant cleanliness, and food quality.
- Created a training environment for the market to train new management personnel.
- Sales increased 5% each year and profit increased from 12% of sales to 17% of sales.
- Improved mystery shopper scores from the mid 70’s to the mid 80’s.
- Improved food safety audits from a 50% pass rate to an 80% pass rate.
General Manager / Multi-unit Manager
Taco Bell
New Orleans, LA
07.1989 - 08.1996
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, set priorities, and goals Monitored performance and provided coaching to hit goals.
- First Taco Bell in Territory with over 2m in sales.
- Year over Year sales growth 7 years in a row.
- Special Projects U-line Kitchen and K-minus Kitchen.
Education
BA - Organizational Management
Ashford University
-
Franklin Time Management Seminar
-
Seven Traits of Highly Effective Leaders
Skills
- Coaching Staff Development
- Hiring and Onboarding
- Budget Control
- Performance Evaluation and Monitoring
- Policy Development and Enforcement
- Human Resources Oversight
- Quality Assurance
- Team Leadership
- Business Leadership
- Culture Building
- Customer Service Management
- Finance and Accounting Oversight
- Focus and Follow-Through
- Goal Setting
- Staff Development
- Revenue Forecasting
- Employee Motivation
- Management Team Building
Additional Information
- AWARDS , National Level Awards First $2 million Restaurant in Sales in the Company for Taco Bell Territory Level Awards First $1 million Restaurant in Sales with Taco Bell in New Orleans Restaurant Manager of the Year for Taco Bell in New Orleans Employer of the Year for Associated Catholic Charities of New Orleans – Taco Bell
Timeline
District Operations Manager
WAC Enterprises(Krystal's)
10.2023 - Current
Owner Operator
THE LOST CAJUN
10.2014 - 12.2022
Franchise Business Consultant
The Krystal Company
04.2011 - 10.2014
Manager of Operational Audits
Krystal Restaurant
02.2006 - 04.2011
Franchise Training Supervisor
The Krystal Company
08.2004 - 02.2006
Management
THE KRYSTAL COMPANY
04.2001 - 09.2014
Operational Auditor
The Krystal Company
04.2001 - 08.2004
Manager
CRACKER BARREL
03.2000 - 04.2001
Restaurant District Manager
Taco Bell
08.1996 - 01.2000
General Manager / Multi-unit Manager
Taco Bell
07.1989 - 08.1996
Management
TACO BELL CORPORATION
10.1985 - 01.2000
BA - Organizational Management
Ashford University
-
Franklin Time Management Seminar
-
Seven Traits of Highly Effective Leaders
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