Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Eubanks

Concordia

Summary

Experienced with dental office management, focusing on improving operational efficiency and patient satisfaction. Utilizes strong organizational skills and comprehensive knowledge of dental office procedures. Track record of fostering collaborative team environment and ensuring high-quality patient care.


Dynamic sales professional with at Lost Creek Motorsports, enhancing customer satisfaction and loyalty through innovative sales strategies. I excel in building relationships and driving revenue growth while effectively addressing client needs. Committed to delivering exceptional service and optimizing sales processes.



Overview

21
21
years of professional experience

Work History

Sales

Lost Creek Motorsports
01.2022 - Current
  • Increased sales revenue by implementing innovative sales strategies and engaging customers.
  • Assisted customers with product selection and inquiries to enhance buying experience.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about products and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Dental Office Manager

Eubanks Dental
01.2020 - Current
  • Streamlined patient scheduling to enhance office efficiency and reduce wait times.
  • Implemented inventory management system to optimize supply chain processes and reduce costs.
  • Led staff training initiatives to improve customer service and operational adherence.
  • Developed patient communication protocols to enhance appointment reminders and follow-up care.
  • Oversaw compliance with regulatory standards, ensuring all practices met health and safety requirements.
  • Coordinated insurance verification processes to minimize claim denials and expedite patient billing cycles.
  • Analyzed office workflows to identify areas for improvement, boosting overall productivity by implementing new procedures.
  • Mentored front desk staff, fostering a collaborative team environment focused on patient satisfaction and operational excellence.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
  • Negotiated with suppliers to reduce costs of dental supplies, improving clinic's profitability.

Truck Driver

Eubanks Trucking
01.2005 - 12.2019
  • Operated and maintained various truck models to ensure safe transportation of goods.
  • Planned and executed efficient route strategies to minimize delivery times and fuel consumption.
  • Conducted pre-trip inspections to identify mechanical issues, ensuring compliance with safety regulations.
  • Managed loading and unloading processes, verifying cargo against shipping documents for accuracy.
  • Documented delivery details, maintained accurate logs of mileage, hours, and fuel usage for reporting purposes.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
  • Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.

Education

High School Diploma -

Concordia High School
Concordia, KS
01-2000

Skills

  • Sales strategy development
  • Sales events
  • Machine learning sales
  • Sales consulting
  • Schedule management
  • Patient relations
  • HIPAA compliance
  • Scheduling
  • Patient care
  • Inventory management
  • Appointment coordination

Timeline

Sales

Lost Creek Motorsports
01.2022 - Current

Dental Office Manager

Eubanks Dental
01.2020 - Current

Truck Driver

Eubanks Trucking
01.2005 - 12.2019

High School Diploma -

Concordia High School

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