Summary
Overview
Work History
Education
Timeline
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Robert Faiola

34 Morris Street Auburn,NY

Summary

35 plus years experience of managing people and have been involved in all aspects of employee recruitment, onboarding, training, and on-going supervision. A professional and meticulous person, who is committed to complying to the highest work place standards of attendance, health, safety, and professional conduct. Possess strong communication/interpersonal skills and have confidence in leadership and training abilities. A very dependable, trustworthy, and reliable employee, who can function as a solid team player or work independently. Can be objective and open minded to accomplish tasks with attention to details. Furthermore, a strong decision maker who understands the importance of compassion and patience.

Overview

2
2
years of professional experience

Work History

Administrator

Rochester Presbyterian Home
Rochester, NY
11.2023 - 09.2025
  • Maintained positive working relationship with fellow staff and management.
  • Answered incoming calls and responded to customer inquiries.
  • Worked closely with human resources to support employee management and organizational planning.
  • Processed bi-monthly payroll, working with ADP software.
  • Conducted performance evaluations and recommended training programs for staff development.
  • Provided general administrative support to staff members.
  • Experience with ALR, SNALR, and EALR NYS DOH regulations.
  • Collaborated with the Marketing Department to maintain the census.
  • Directed daily operations of a NYS DOH-licensed 62-bed ALR memory care residence.

Human Resource Director

BonaDent Dental Laboratories
Seneca Falls, NY
2021 - 07.2023
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Handled employee conflicts efficiently while following all company procedures.
  • Notified all employees immediately when policies/procedures were updated or changed.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Ensured benefits program was administered properly to sustain compliance with employee insurance guidelines.
  • Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
  • Supervised HR Department employees by directing activities and monitoring performance.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.

Administrator

Camillus Ridge Terrace
Camillus, NY
2014 - 2021
  • Researched and developed administrative policies, procedures and guidelines to facilitate operations.
  • Maintained positive working relationship with fellow staff and management.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Operated an assisted living community in good standing according to NYS Department of Health regulations.
  • Directed daily operations at facility caring for more than 50 residents.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel
  • Recruited, hired and trained new medical and facility staff.

Operations Manager

Homecare Medical Supply
Auburn, NY
1997 - 2014
  • Worked alongside of founder and owner of privately-owned durable medical equipment provider
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Built and maintained strong working relationships with team members.
  • Worked closely with and fostered community referral sources.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Addressed customer concerns with suitable solutions.
  • Conducted employee observations and documented findings.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Tracked and replenished inventory to maintain par levels.

Child Care Worker/Case Manager

Cayuga Centers
Auburn, NY
1982 - 1997
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted with meal planning to meet nutritional plans.
  • Attended and actively participated in meetings to provide and receive information on patient progression.
  • Liaised with multidisciplinary team to discuss barriers to discharge or concerns impacting readmission risk.
  • Organized support groups to help families understand and support client or patient.
  • Transported patients safely to social activities and doctors appointments.
  • Trained all workers in crisis intervention strategies

Education

Bachelor of Arts - Criminal Justice Administration

Mansfield University of Pennsylvania
Mansfield, PA
05.1982

Timeline

Administrator

Rochester Presbyterian Home
11.2023 - 09.2025

Human Resource Director

BonaDent Dental Laboratories
2021 - 07.2023

Administrator

Camillus Ridge Terrace
2014 - 2021

Operations Manager

Homecare Medical Supply
1997 - 2014

Child Care Worker/Case Manager

Cayuga Centers
1982 - 1997

Bachelor of Arts - Criminal Justice Administration

Mansfield University of Pennsylvania

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Robert Faiola