Robert Farrell
Cornelius,NC
Summary
Dedicated Banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
TD Bank
01.2020 - Current
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
Manager/Dining Supervisor
Anthony's Coal Fired Pizza
06.2013 - 01.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Aftercare Counselor
Nob Hill Elementary School
08.2009 - 05.2013
- Promoted a safe and inclusive environment for all students through enforcing school policies and addressing conflicts.
- Enhanced student well-being by providing emotional support and guidance during aftercare sessions.
- Ensured timely parent pick-up by conducting thorough sign-out procedures at the end of each day.
- Provided first aid care as needed while adhering to proper safety protocols.
- Maintained accurate records of attendance, behavioral incidents, and communication with parents or guardians.
Education
High School Diploma -
Piper High School
Sunrise, FL 06.2012
Skills
- Customer experience
- Problem-solving
- Team leadership
- Store operations management
- Customer relationship management (CRM)
Timeline
Assistant Store Manager
TD Bank
01.2020 - Current
Manager/Dining Supervisor
Anthony's Coal Fired Pizza
06.2013 - 01.2020
Aftercare Counselor
Nob Hill Elementary School
08.2009 - 05.2013
High School Diploma -
Piper High School
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