ROBERT FARRIS JR.
Summit,NJ
Summary
Accomplished and energetic professional with a variety skills ranging from Business Management, Information Security Analytics, and Customer service to Transportation Logistics. A motivated leader with strong organizational and prioritization abilities. I have been recognized for exceeding expectations in a fast-paced environment with a high degree of detail and positivity. Effective problem solver skilled in using critical thinking, communication, and time management skills to tackle complex problems. Dedicated to utilizing and acquiring skills need to not only advance but prove to be an invaluable asset to an employer.
Overview
14
14
years of professional experience
Work History
Transportation Associate
Amazon
06.2022 - Current
- Operate Commercial Motor Vehicles (CMVs) on public and non-public roads or in yard to move trailers to/from dock and parking locations. Adhering to In-house and DOT/State traffic laws and regulations.
- Contributed to team success through consistent collaboration with other Transportation Associates and management.
- Enhanced timely deliveries by optimizing transportation routes and schedules.
- Promoted a positive work environment within the transportation department fostering a culture of collaboration among team members.
- Assisted in training new employees on processes, procedures, and safety protocols to uphold high standards of performance.
- Complete daily vehicle inspections before and after use for accident prevention.
- Display effective communication among team and coworkers to streamline workflow and customer demands.
Retention Specialist
Dish
10.2019 - 11.2021
- Retained consumer subscriptions through utilization of sales tools and techniques accompanied with effective communication.
- Provided superb customer service courteously and efficiently.
- Processed and scheduled new service installations, equipment upgrade appointments for existing accounts, and technical service calls.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Improved customer retention rates by developing and implementing personalized engagement strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
Direct Sales Specialist
Comcast
02.2019 - 10.2019
- Collaborated closely with team members to share best practices, resulting in improved overall sales performance across the organization.
- Enhanced customer satisfaction levels by providing personalized product demonstrations tailored to individual needs and preferences.
- Participated actively in ongoing training sessions to further enhance industry knowledge and professional development, contributing to personal growth as well as team success.
- Utilized various sales tools such as social media platforms and email campaigns to generate leads, optimize outreach efforts, and enhance overall prospect engagement.
- Delivered engaging sales presentations that clearly articulated product benefits, features, and value propositions, resulting in higher conversion rates.
- Managed all aspects of the sales process from prospecting to closing, ensuring a seamless transaction experience for customers while maintaining high levels of integrity and professionalism.
- Sourced potential customers in the field to sell cable, broadband internet access, and digital phones.
- Increased sales revenue by consistently exceeding monthly sales targets through effective customer engagement and persuasive communication techniques.
Customer Service (Tech Support) Rep - Level 3
Altice USA
08.2010 - 02.2018
- Troubleshooting, updating, and modifying customers equipment and accounts.
- Provided client service support on Altice products from provisioning new equipment to scheduling service calls for existing equipment.
- Assist with the training, coaching, and counseling of new Customer Service Representatives.
- Provide routine customer billing support.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Reduced overall average handle time by identifying underlying root causes behind common user inquiries.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
- Monitored system performance to identify potential issues.
Education
Information Security Analyst
Correlation One
Remote11.2024
Class A CDL, DOT approved -
Smith & Solomon Driving School
07.2023
Associates Degree - Business Management
Southwestern Illinois University ST - LOUIS, MO
05.2002
Skills
- Cybersecurity Frameworks and Standards: NIST, ISO 27001, CIS Controls, and GDPR
- Network Security: firewall management, intrusion detection and prevention systems (IDPS), VPN implementation, network segmentation, and secure remote access
- Vulnerability Assessment and Penetration Testing: Nessus, Burp Suite, Metasploit, and Wireshark
- Network Security
- Access Control
- SIEM management
Timeline
Transportation Associate
Amazon
06.2022 - Current
Retention Specialist
Dish
10.2019 - 11.2021
Direct Sales Specialist
Comcast
02.2019 - 10.2019
Customer Service (Tech Support) Rep - Level 3
Altice USA
08.2010 - 02.2018
Information Security Analyst
Correlation One
Class A CDL, DOT approved -
Smith & Solomon Driving School
Associates Degree - Business Management
Southwestern Illinois University ST - LOUIS, MO
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