Robert Feld
Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Chicago Sun time
New York, NY
02.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
Assurance Customer Service
Assurance
New York, NY
10.2020 - 01.2023
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Maintained a professional attitude while providing excellent customer service.
- Initiated contact with customers via telephone or email when necessary.
Education
BBA - Mass Communications
UMASS/Mount IDA
Newton, MA05-1993
Skills
- Conflict Resolution
- Self-Directed
- Customer Service
- Dependable and Responsible
- MS Office
- Attention to Detail
- Problem-Solving
Timeline
Customer Service Representative
Chicago Sun time
02.2023 - Current
Assurance Customer Service
Assurance
10.2020 - 01.2023
BBA - Mass Communications
UMASS/Mount IDA
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