Robert Feldkamp

Check all patients into the office for appointments. Use appropriate codes to bill patients insurance. Send out bills to insurance. Schedule patient appointments in person and over the phone. Post patient and insurance payments.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls and in person.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

• Trained employees in time management and proper ways to complete job duties.
• Monitored team members to verify work quality and address concerns.
• Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
• Instructed crew members in safe work practices and methods to reduce work-related injuries.
• Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
• Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
• Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
• Cleaned and maintained tools, equipment and worksites.

Had a 40 year history with Trinity Health with a scope of different jobs. Most were in the management sector. I took a severance package for management in 2013.