Robert Ferguson
CAMERON,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Member
Taco Bell
08.2021 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Assistant General Manager
Taco Bell
11.2022 - 01.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Assistant Team Lead
Caterpiller
01.2017 - 03.2020
- Supervised 12 co-workers.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Managed team workload to reach production targets.
Education
High School Diploma -
Southern Lee High School
Sanford, NC05.2009
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Computer Skills
- Product Knowledge
- Safety understanding
Certification
I am ServSafe Certified
Timeline
Assistant General Manager
Taco Bell
11.2022 - 01.2024
Team Member
Taco Bell
08.2021 - Current
Assistant Team Lead
Caterpiller
01.2017 - 03.2020
High School Diploma -
Southern Lee High School
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