Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
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Robert Ferguson

Atlanta,GA

Summary

With a passion for ensuring the seamless functionality and reliability of software, I bring years of IT and experience in quality assurance, test automation, and software testing methodologies. Proficient in executing comprehensive test plans, I specialize in identifying and resolving critical issues to optimize product performance and user experience. As a QA Engineer, my mission is to contribute my expertise in ensuring product quality and performance, aligning with organizational goals. I am actively seeking new opportunities to apply my skills in a dynamic environment that values innovation, quality, and continuous improvement. Let's connect and explore how my skills and experience can contribute to your team's success

Overview

8
8
years of professional experience
1
1
Certification

Work History

Qa Analyst

FreshDirect
09.2020 - Current
  • Analyzed Dev Tasks, user stories, and business requirements for test suite preparation
  • Collaborated with Agile/Scrum teams, actively participating in SDLC and QA life cycle
  • Created comprehensive Test Scenarios, Cases, and Scripts for positive and negative testing
  • Automated testing with Eclipse, Selenium WebDriver, TestNG, SQL for Back-End/database Testing
  • Utilized JIRA for maintenance release, bug tracking, sprint tracking, and reporting
  • Validated APIs with POSTMAN (GET, PUT, POST) and ensured functionality on Mobile platforms (iOS/Android).

Internship QA Engineer

ScreenIA
11.2019 - 08.2020
  • Conducted comprehensive testing for Web and Mobile apps
  • Executed efficient manual testing, swiftly resolving issues
  • Investigated log files (UNIX, ADB commands) for enhanced stability
  • Improved bug reports, collaborated via Chrome DevTools
  • Introduced impactful QA automation (Python, Git, Selenium)
  • Integrated automated tests into CI/CD pipeline
  • Managed TestRail test cases, aligned with project requirements
  • Administered bug tickets in Jira for streamlined development
  • Achieved 85% API test coverage, reducing defects by 30%
  • Proven troubleshooting skills using log files and Chrome DevTools.

Information Technology Help Desk Technician

OTG Management
10.2016 - 10.2019
  • Log and prioritize user-reported incidents; maintain accurate documentation
  • Provide regular updates to users on incident status and resolution timelines
  • Manage major incidents and deliver root cause analysis reports
  • Install, configure, and troubleshoot software applications for airport personnel.

Education

High School Diploma -

Highschool For Civil Rights
New York, NY
01.2014

Skills

  • Platforms: MacOS, Windows, Linux, iOS, Android
  • Browsers: Chrome, Safari, Firefox, Edge, Opera
  • Web testing: Chrome DevTools
  • Mobile testing: Android Studio, Xcode, ADB, UNIX
  • Test management: TestRail, Jira
  • API testing: REST API, Postman, Charles Proxy
  • Database: MySQL
  • Programming: Python, HTML, Java, JavaScript, SQL, C
  • Public Cloud services: Amazon Web Services (AWS)
  • User Acceptance Testing
  • Regression Testing Expertise
  • Test Documentation Creation
  • Test case development

Personal Information

Title: SOFTWARE QA ENGINEER

Certification

  • CSQA - Certified Software Quality Analyst

Timeline

Qa Analyst

FreshDirect
09.2020 - Current

Internship QA Engineer

ScreenIA
11.2019 - 08.2020

Information Technology Help Desk Technician

OTG Management
10.2016 - 10.2019

High School Diploma -

Highschool For Civil Rights

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