Robert Fernandez
Tampa,FL
Summary
Forward-thinking professional who offers ten years of experience working in fast-paced environments. Seeking to move forward in a competitive company that has continued to nurture personal and professional growth based on ability and accomplishment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Manager
Solis Health Plans
03.2023 - Current
- Led initial expansion from South Florida into Central Florida Market.
- Built team of top agents and mentored them, guiding them to hit 150% of their goal.
- Worked closely with marketing to design materials and create strategies to increase brand awareness.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Created new accounts and broker partners through networking and relationship building.
- Planned and coordinated events designed to increase market presence and achieve sales goals.
Call Quality Specialist
Humana Inc.
06.2018 - 10.2022
- Acted as role model in techniques for driving sales, consistently meeting and exceeding goals by over 15%
- Monitored calls of sales agents and developed quality training to increase compliance from 77% to over 90%
- Coordinated with manager to develop effective strategy that would lead to increased sales and enrollments and assisted in communicating these strategies with sales team.
- Designed and led sales trainings that resulted in increase of 23% year-over-year.
Insurance Agent
Florida Blue
06.2016 - 05.2018
- Streamlined Sales Process by addressing immediate needs of each individual client, allowing for faster, more efficient sale.
- Coordinated with managers to create culture of Self-Management within sales staff to increase sales and client relations.
- Consultation on various plans based on client needs, often self-verified and enrolled to ensure customer Satisfaction.
- Developed individually tailored sales presentations for each client, going over and explaining all documents to ensure compliance.
- Sold additional products and services after identifying needs of customers.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Closed average of 40 new sales per week.
Insurance Agent
Nations Insurance Solutions
07.2014 - 02.2016
- Provided consultations on various health plans to decide which plan best fit client needs, building reputation of excellence among repeat customers and referrals rather than one-time buyers based on advertising alone.
- Increased performance by over 60% through training and participating in Customer Retention Program.
- Built relationships with customers and community to establish long-term business growth.
- Developed comprehensive training program for new sales associates.
Education
Bachelor of Arts - English Literature
Florida International University
Miami, FL2017
Skills
- Relationship building and rapport
- Client acquisition expert
- Negotiation skills
- Computer-savvy
- Marketing and promotions
- Expert closer
- Strong leadership skills
- Budget administration
Languages
Bilingual-English and Spanish
Certification
- Florida Health Insurance license
- Florida Property and Casualty Insurance license
- Florida Real Estate license
- Certified Notary Public
Timeline
Sales Manager
Solis Health Plans
03.2023 - Current
Call Quality Specialist
Humana Inc.
06.2018 - 10.2022
Insurance Agent
Florida Blue
06.2016 - 05.2018
Insurance Agent
Nations Insurance Solutions
07.2014 - 02.2016
Bachelor of Arts - English Literature
Florida International University
- Florida Health Insurance license
- Florida Property and Casualty Insurance license
- Florida Real Estate license
- Certified Notary Public
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