Robert L Fernandez
Topeka,KS
Summary
Experienced aviation professional with a strong foundation in aircraft ground operations, client service, and team coordination, seeking to transition into a jet charter broker role. Over 7 years of hands-on experience in private aviation support, including aircraft handling, fueling logistics, and VIP passenger assistance at high-traffic FBOs. Proven ability to manage time-sensitive operations while delivering exceptional customer service to high-net-worth clients and flight crews. Fluent in Spanish with excellent communication and organizational skills, capable of building strong client relationships and coordinating complex travel logistics. Proficient in Microsoft Office and adaptable across digital platforms. A dependable team player with a strong work ethic and a passion for private aviation and client satisfaction.
Overview
17
17
years of professional experience
Work History
Facilities Technician/Airport Operations Agent
DM Airports LTD
08.2022 - 06.2025
- Conducted routine inspections to ensure compliance with safety and operational standards.
- Implemented preventive maintenance programs to enhance facility performance and reliability.
- Developing and implementing airport policies and procedures to ensure efficient operations and compliance with local, state, and federal regulations
- Overseeing safety and security measures within the airport, including the implementation of emergency procedures
- Handling customer complaints and issues, and resolving them in a timely and efficient manner
- Performing general and routine maintenance and repairs of assigned equipment and facilities.
- Inspecting and performing preventative maintenance repairs on facilities and electrical systems.
- Landscaping of airfield as well as snow plowing of the airfield during the winter season.
Line Service Technician
SL Aviation
04.2017 - 11.2021
- Park, greet and assist passengers with luggage and necessities
- Tow aircrafts
- Refuel aircrafts
- Clean and maintain Hangar and equipment
2nd Shift Supervisor / Line Service Technician
Signature Flight Support
10.2014 - 04.2017
- Scheduling and handling of line crew
- Organize fueling paperwork and issues within passengers and pilots
- Greet, park, tow, and marshal aircraft arriving or departing ramp area
- Fuel or de-ice aircrafts as necessary
- Provide lavatory and water service as requested
- Assist with tarmac shuttle services
Sales Representative
TruGreen Lawn Care
03.2014 - 04.2014
- Door to door sales of lawn care applications and products
- Service existing customers, obtain orders, and establish new accounts by planning and organizing daily work schedule to call on potential sales outlets
- Resolve customer complaints, develop solutions, and make recommendations to management
Sales Representative
The Finishing Touch
04.2013 - 12.2013
- Assess clients’ needs and customize sales based on knowledge of mobile phones and Verizon Fios services
- Increase revenue through new customer activations and accessory sales
- Develop and maintain positive relationships with customers
Customer Service Representative & Delivery Personnel
Ray’s Pizza
09.2010 - 02.2013
- Handle food preparation
- Receive and place customer orders
- Reliably and accurately accept and account for customer payments
- Keep an organized record of orders, deliveries, and payments
Sales Representative
Green Impulse Marketing
09.2011 - 03.2012
- Engage customers at BJ’s Warehouse with sales presentation for home refurbishing products (windows, roofing, siding)
- Schedule appointments with clients
- Process order forms
- Facilitate communication between customers and headquarters
Crew Member
Fish Window Cleaning
06.2010 - 08.2010
- Service commercial and residential locations
- Manage crew; ensure proper equipment handling and scheduling
- Provide committed and satisfactory customer service
Gym Assistant
Westwood Health & Fitness Club
04.2008 - 01.2009
- Greet and assist members during their workout and suggest new, effective techniques
- Maintain and disinfect equipment
Education
High School -
Pascack Valley High School
Hillsdale, NJ06.2008
Skills
- Fluency in Spanish
- Strong verbal and written communication skills
- Proficiency in Microsoft Office
- Knowledge of Mac and Windows computers
- Strong decision-making
- Efficient multitasking
- Superior customer service
- Reliable punctuality
- Professionalism and courtesy
- Teamwork and collaboration
- Problem-solving
- Time management
Languages
Spanish
Professional Working
Timeline
Facilities Technician/Airport Operations Agent
DM Airports LTD
08.2022 - 06.2025
Line Service Technician
SL Aviation
04.2017 - 11.2021
2nd Shift Supervisor / Line Service Technician
Signature Flight Support
10.2014 - 04.2017
Sales Representative
TruGreen Lawn Care
03.2014 - 04.2014
Sales Representative
The Finishing Touch
04.2013 - 12.2013
Sales Representative
Green Impulse Marketing
09.2011 - 03.2012
Customer Service Representative & Delivery Personnel
Ray’s Pizza
09.2010 - 02.2013
Crew Member
Fish Window Cleaning
06.2010 - 08.2010
Gym Assistant
Westwood Health & Fitness Club
04.2008 - 01.2009
High School -
Pascack Valley High School