Robert Fetty
Wayne
Summary
Adept at driving operational excellence and customer satisfaction, I leveraged my leadership and problem-solving skills at Wendys Restaurant to enhance service quality and team performance. My background in the US Army honed my adaptability, fostering a culture of continuous improvement and achieving significant gains in efficiency and staff development.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Wendys Restaurant
10.2018 - Current
- Directed operational activities to maintain high levels of performance, quality, and service.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Created effective partnerships within the staff, promoting a supportive environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased overall customer happiness by efficiently managing concerns.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Oversaw daily operations to maintain store cleanliness and organization.
Soldier
US Army
12.2017 - 12.2023
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
Education
High School Deploma -
Huntington Highschool
Huntington, WV05.2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Staff development
- Policy enforcement
- Orientation and training
- Cost control
- Schedule oversight
- Multitasking and organization
- Adaptability and flexibility
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Inventory management
- Marketing
- Closing oversight
- Customer service and satisfaction
- Problem resolution
- Multitasking Abilities
- Multitasking
- Hiring and training
- Staff training
Timeline
Assistant Manager
Wendys Restaurant
10.2018 - Current
Soldier
US Army
12.2017 - 12.2023
High School Deploma -
Huntington Highschool
Similar Profiles
DAVID WILLIAMSDAVID WILLIAMS
Crew Member at Wendys RestaurantCrew Member at Wendys Restaurant
Bryce ProctorBryce Proctor
Crew Member at Wendys RestaurantCrew Member at Wendys Restaurant
Steven BlackSteven Black
Crew Member at Wendys RestaurantCrew Member at Wendys Restaurant
Janaya GarfieldJanaya Garfield
Crew Member at Wendys RestaurantCrew Member at Wendys Restaurant
Savanna MartinSavanna Martin
Daycare Provider Assistant at Kidds Korner DaycareDaycare Provider Assistant at Kidds Korner Daycare