Robert Fields
Driver, Fork Lift Operator
Tulsa,OK
Summary
Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Detail-oriented in meeting daily business and customer needs. Industrious Forklift Operator trained in all aspects of shipment inspections and transportation. Versed in using scanners and warehouse management systems (WMS) to promote safe and on-time shipment and delivery. Strong and robust individual comfortable lifting up to 70 pounds and operating all job-related equipment such as shrink wrap machines. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills. Punctual Driver with unprecedented talents in truck operations, loading and unloading and route coordination. Experience in operating and driving various trucks to transport goods and materials. Committed to ensuring delivery within specified timeframes. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Vigilant Forklift Operator familiar with operations and maintenance. Skilled at efficiently moving materials across areas to help teams meet demanding objectives. abilities paired with 18+ years of experience.
Overview
44
44
years of professional experience
Work History
Driver, Warehouse Orders, Forklift Operators
All Pro Fasteners
Tulsa, OK
08.2004 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Adhered to safe lifting techniques to avoid injuries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.I
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Assisted warehouse staff with tasks during downtime.
- Delivered packages to warehouses and business offices.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
- Fostered positive working relationships with regular customers.
Pizza Delivery Driver
Mazzios Pizza
Tulsa, OK
01.2019 - 09.2021
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Developed and maintained professional relations between customer, store personnel and company.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Minimized company liability and risks to loads by obeying traffic laws.
- Completed on-time deliveries by choosing best and most efficient routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Handled basic upkeep and emergency repairs on delivery vehicles.
- Fostered positive working relationships with regular customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Assembler, Salesperson, Repairman
Venables Bicycles
Tulsa, OK
05.1980 - 03.2004
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Conducted quality assurance inspections on finished components and identified issues.
- Implemented preventive maintenance measures to decrease emergent issues.
- Completed durable assemblies and subassemblies with tools as necessary
- Balanced and organized cash register by handling cash, counting change
- Maintained inventory of repair supplies and ordered parts.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Worked with loss prevention in monitoring shopper behavior.
- Completed repairs and maintenance for Tulsa Fire Departments
- Removed rough spots to enhance parts alignment and improve finishes.
- Maintained pricing accuracy by keeping detailed track of progress, parts and setbacks.
- Worked to build relationships with customers and built potential for additional sales.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Effectively located merchandise across to address customer needs.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Identified machinery malfunctions by performing troubleshooting tasks.
- Followed outlined specifications to implement assembly plans.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Improved customer service and telecommunication skills to build lasting relationships.
- Developed and grew leads through repeat business and customer referrals.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Dismantled machines and equipment to remove defective parts.
- Disassembled, reassembled and corrected changeover.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Obtained appropriate tooling and fixtures for each assembly job.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
GED -
Will Rogers High School
Tulsa, OK08.1977
Skills
- Equipment Repair and Maintenance
- Manual Dexterity
- Pallet Disassembly and Assembly
- Production Support
- Efficiency and Time Management
- Communication and Interpersonal Skills
- Delivery Information Verification
- Customer Relationships
- Dependability and Honesty
- Load Inspection
- Clean Driving Record
- Quality Assurance
- Good Depth Perception
- Fast Reaction Time
- Scale Operation
- Operation Monitoring
- Material Loading and Unloading
- Attention to Detail
- Storage and Stacking
- Physical Strength and Stamina
- Vehicle Safety and Maintenance
- Inventory Management
- Critical Thinking
- Time Management
- Ability to Lift 50 Pounds
- Delivery Verification
- Order Fulfillment
- Safe Moving Operations
- Loading and Unloading
- GPS Navigation
- Route Planning
- Delivery and Shipment Records
- Forklift Operation
- Problem Anticipation and Resolution
- Problem Solving
- Vehicle Maintenance
- Valid Driver's License
- Traffic Laws and Regulations
- Customer Retention
- Mechanical Control
- Database Management
- DOT Regulations
- Incident Reporting
- Product Distribution
- Forklift Operator Certification
- Wrapping and Banding
- Written and Verbal Communication
- Merchandise Restocking
- Dock Operations
- Order Adjustments
- Document Management
- Reliable Vehicle
- Materials Transport
- Load Safety
- Multitasking
- Customer Service
- PPE Use
- Flatbed Trailer Load Security
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Customer Retention Strategies
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Customer Service and Assistance
Overtime Ready
Will readily work extra hours as needed to accomplish needs of company.
Timeline
Pizza Delivery Driver
Mazzios Pizza
01.2019 - 09.2021
Driver, Warehouse Orders, Forklift Operators
All Pro Fasteners
08.2004 - Current
Assembler, Salesperson, Repairman
Venables Bicycles
05.1980 - 03.2004
GED -
Will Rogers High School
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