Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Fields

Jamaica,NY

Summary

Forward-thinking professional offering more than 20 years of experience working in demanding, deadline-driven environments. Excellent skills servicing in facility maintenance/ custodial systems, making repairs and conducting warranty work.

Overview

11
11
years of professional experience

Work History

Field Service Technician Assistant

Verizon Telecommunications Incorporated
01.2018 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.

Messenger Driver

Hirshleifers Incorportated
01.2017 - 01.2018
  • Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
  • Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
  • Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
  • Contributed to team efforts by providing backup support during peak periods or staff shortages.
  • Documented details about delivery times, problems and special circumstances.
  • Cultivated positive working relationships with clients through professional communication and prompt service.
  • Resolved customer issues promptly, demonstrating excellent problem-solving skills and commitment to service quality.

Preloader

United Parcel Service, UPS
03.2013 - 01.2017
  • Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
  • Implemented time management techniques to balance competing priorities during fast-paced shifts.
  • Collaborated with team members to maintain a clean, organized workspace for efficient operations.
  • Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
  • Optimized loading efficiency by assessing and organizing packages based on destination and priority.
  • Improved delivery times with strategic sorting of parcels according to routes and schedules.
  • Ensured accurate shipment tracking by diligently scanning and updating package information in the system.

Education

Grants Associates Incorporated
Brooklyn, NY

Skills

  • Problem-Solving
  • Positive Attitude
  • Troubleshooting and repair
  • Field Repairs
  • Customer Service
  • Preventive Maintenance
  • Technical Troubleshooting
  • Teamwork and Coordination
  • Mechanical Aptitude
  • Power Tools Operation
  • Repair and Installation
  • Courteous and Professional
  • Heavy Lifting
  • Installation and maintenance
  • Service Quality
  • Fault diagnosis
  • Safety assessment
  • Equipment Inspection
  • Diagnostic Testing
  • Technical Analysis
  • Tool management
  • Equipment Repair
  • Accountability and Work Ethic
  • Vehicle Maintenance
  • Work Orders
  • Work independently
  • Cleaning and sanitizing
  • Cleaning Expertise
  • Floor Cleaning and Buffing
  • Custodial machine operation
  • Sanitation Techniques
  • Facility Opening and Closing
  • Waste disposal
  • Groundskeeping
  • Room Setup and Breakdown
  • Maintenance
  • Maintenance knowledge
  • Inventory Management
  • Facilities Maintenance
  • Building Maintenance
  • Client Communication
  • Employee Training
  • Basic Repairs
  • Building inspection
  • Emergency Response
  • Supply Management
  • Work Order Interpretation
  • Lock and Key Management
  • Facility Access Control
  • Timely Paperwork Completion
  • Event Support
  • Sweeping and Mopping
  • Trash Collection and Removal
  • Productivity and Time Management
  • Adaptable and Flexible
  • Strong Work Ethic
  • Safety Standards and Protocols
  • Checklists and Recordkeeping
  • Conscientious and Detail-Oriented
  • Furniture Moving
  • Supply Inventory Management
  • Quality Control
  • Special Event Preparation
  • Power Equipment Operation
  • Hand and Power Tool Operation
  • Biohazard Disposal
  • Maintaining Building Security
  • Damage Prevention
  • Stainless Steel Polishing
  • Sealant Application
  • Painting and Plastering
  • Administrative Support

Timeline

Field Service Technician Assistant

Verizon Telecommunications Incorporated
01.2018 - Current

Messenger Driver

Hirshleifers Incorportated
01.2017 - 01.2018

Preloader

United Parcel Service, UPS
03.2013 - 01.2017

Grants Associates Incorporated

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Robert Fields