Summary
Overview
Work History
Education
Skills
Timeline
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ROBERT FLEMING

Cumming,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Business Services Specialist II

Cox Automotive
08.2019 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.

DIRECTOR

studio movie grill
01.2017 - 12.2018
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Monitored and coordinated workflows to optimize resources.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Interacted well with customers to build connections and nurture relationships.

Education

High School Diploma -

Centennial High School
Roswell, GA
05.2017

Skills

  • Problem Solving
  • Team Leadership
  • Adaptability
  • Data Analytics
  • Time Management
  • Multitasking
  • Critical Thinking
  • Attention to Detail
  • Strategic Planning
  • Decision Making
  • Technical Proficiency
  • Organizational Skills

Timeline

Business Services Specialist II

Cox Automotive
08.2019 - Current

DIRECTOR

studio movie grill
01.2017 - 12.2018

High School Diploma -

Centennial High School

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ROBERT FLEMING