Robert Fletcher
Rancho Santa Margarity,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
National Accounts Operations Manager
VFS Fire & Security Services
02.2020 - Current
- Managed, supported, and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Tracked data to assess trends to identify opportunities for sales and growth.
Inspections Deficiency & Service Sales
VFS Fire & Security Services
11.2016 - 02.2020
- Create repair quotes for deficiencies that are generated from testing and inspections reports.
- Follow up with customers to provide any feedback necessary regarding repairs.
- Delivered superior customer service to retain existing customers and attract future customers.
- Assist with providing inspection reports to customers.
- Assisted with design and implementation of customer service policies to streamline and standardize procedures.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Exceeded sales goal / quota each year in position ( 2017 , 2018 , 2019 )
Inspector
VFS Fire & Security Services
07.2013 - 11.2016
- Perform routine inspections of fire sprinkler systems following NFPA 25.
- Conduct flow tests and inspections of fire pumps.
- Conduct regular inspections of fire alarm systems in accordance with NFPA 72.
- Verify that alarm panels, detectors, notification devices, and emergency power systems are operational.
- Document any issues or deficiencies and recommend corrective actions.
- Inspector Of The Year Award 2016.
- Inspection Team Of The Year Award 2016.
Bartender / Server
PF Changs Restaurant
06.2006 - 07.2013
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate of Arts -
Saddleback College
Mission Viejo, CA09.2012
Skills
- Account Development
- Revenue Generation
- Contact Management Systems
- Excellent Verbal & Nonverbal Communication Skills
- P&L Responsibility
Timeline
National Accounts Operations Manager
VFS Fire & Security Services
02.2020 - Current
Inspections Deficiency & Service Sales
VFS Fire & Security Services
11.2016 - 02.2020
Inspector
VFS Fire & Security Services
07.2013 - 11.2016
Bartender / Server
PF Changs Restaurant
06.2006 - 07.2013
Associate of Arts -
Saddleback College
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