Robert Fletcher
Palm Coast
Summary
Thorough and results-driven Pharmacist with extensive experience at Walgreen's Pharmacy, excelling in medication therapy management and patient education. Proven ability to resolve billing issues and enhance patient access to immunization services, fostering a collaborative team environment while ensuring high-quality pharmaceutical care. Committed to optimizing patient outcomes through effective communication and clinical expertise.
Meticulous Pharmacist with 24 years of experience in reviewing and fulfilling prescription and OTC medications. Advises patients of side effects, contraindications and benefits of medications.
Experienced with medication dispensing and patient care. Utilizes pharmaceutical knowledge to ensure patient safety and compliance with regulations.
Pharmacy professional with proven track record in medication management and patient safety. Known for fostering collaboration within healthcare teams and delivering high-quality pharmaceutical care. Adept at adapting to changing needs and maintaining focus on achieving results.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Staff Pharmacist
Walgreen's Pharmacy
09.2021 - Current
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients using Outcomes.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Received and accurately processed written prescriptions from customers using medical computer system.
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Educated patients about possible drug interactions and gave special administration instructions.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
Staff Pharmacist
Walgreen's Pharmacy
10.2015 - 08.2021
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients using Outcomes.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Received and accurately processed written prescriptions from customers using medical computer system.
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Educated patients about possible drug interactions and gave special administration instructions.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Dispensed and verified patient prescription orders, conducting necessary utilization review
Pharmacy Manager
Walgreen's Pharmacy
11.2014 - 10.2015
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients using Outcomes.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Received and accurately processed written prescriptions from customers using medical computer system.
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Educated patients about possible drug interactions and gave special administration instructions.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Dispensed and verified patient prescription orders, conducting necessary utilization review
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Maintained safe work environment by adhering to safety protocols and guidelines.
Pharmacy Manager
Walgreen's Pharmacy
06.2011 - 06.2014
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients using Outcomes.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Received and accurately processed written prescriptions from customers using medical computer system.
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Educated patients about possible drug interactions and gave special administration instructions.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Dispensed and verified patient prescription orders, conducting necessary utilization review
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Maintained safe work environment by adhering to safety protocols and guidelines.
Pharmacy Manager
Walgreen's Pharmacy
09.2003 - 06.2011
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients using Outcomes.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Received and accurately processed written prescriptions from customers using medical computer system.
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Educated patients about possible drug interactions and gave special administration instructions.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Dispensed and verified patient prescription orders, conducting necessary utilization review
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Maintained safe work environment by adhering to safety protocols and guidelines.
Staff Pharmacist
Walgreen's Pharmacy
04.2003 - 09.2003
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Received and accurately processed written prescriptions from customers using medical computer system.
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Educated patients about possible drug interactions and gave special administration instructions.
- Dispensed and verified patient prescription orders, conducting necessary utilization review
Staff Pharmacist
Eckerd Drugs
07.2001 - 04.2003
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Received and accurately processed written prescriptions from customers using medical computer system.
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Educated patients about possible drug interactions and gave special administration instructions.
- Dispensed and verified patient prescription orders, conducting necessary utilization review
Pharmacy Intern
Grady Memorial Hospital
06.1988 - 01.2001
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
- Assisted in preparation and compounding of medications, ensuring precise formulation and dosage.
- Assisted in managing drug supply chain to ensure continuous availability of essential medications, reducing patient wait times.
- Performed technical processes required to dispense medications to patients.
- Restocked Pyxis machines, delivered medications to floors
- Compounded parenteral and IV solutions
Education
Doctor of Pharmacy - Pharmacy
Mercer Southern School of Pharmacy
Atlanta, GA05-2001
Skills
- Drug utilization review
- Medication dispensing
- Immunization administration
- Patient counseling
- Health education advice
- Medication inventory management
- Medication therapy management
- Retail pharmacy procedures
- Physician orders processing
- Educating patients
- Interpreting and processing medication orders
- Prescription filling
- Reviewing prescriptions
- Patient education and counseling
- Vaccination administration
- Verifying orders
- Dispensing medications
- Billing management
Certification
Certified immunizing pharmacist
Certified test and treat pharmacist
Timeline
Staff Pharmacist
Walgreen's Pharmacy
09.2021 - Current
Staff Pharmacist
Walgreen's Pharmacy
10.2015 - 08.2021
Pharmacy Manager
Walgreen's Pharmacy
11.2014 - 10.2015
Pharmacy Manager
Walgreen's Pharmacy
06.2011 - 06.2014
Pharmacy Manager
Walgreen's Pharmacy
09.2003 - 06.2011
Staff Pharmacist
Walgreen's Pharmacy
04.2003 - 09.2003
Staff Pharmacist
Eckerd Drugs
07.2001 - 04.2003
Pharmacy Intern
Grady Memorial Hospital
06.1988 - 01.2001
Doctor of Pharmacy - Pharmacy
Mercer Southern School of Pharmacy
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