ROBERT FLORES
Fontana,CA
Summary
Experienced now in management staffing with over 3 years of experience in customer service, food handling, and a sales associate. I take my current job seriously and will continue to share that same passion about any future career opportunities that may come my way. I consistently give appreciation and all my loyalty to a company at a maximum level.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Fuel Manager
TravelCenters Of America LLC
Ontario, CA
04.2018 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Handled customer service by dealing with complaints, organizing stock, and answering customer questions.
- Recruited, interviewed, and hired individuals which would add value to the team.
- Performed mandatory audits to ensure compliance in all areas of the company funds.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Coached team on effective upselling and cross-selling methods.
- Performed safe counts to balance and supervised the stores reserved funds.
- Trained and managed associates in customer service and sales techniques.
General Manager
Subway
Ontario, CA
05.2017 - 04.2018
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Helped general management develop prices based on inventory costs and portion sizes.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment’s earnings to the company's requirements.
- Set schedules for staff by planning and designating shifts and hours.
- Took food orders from customers and presented offering promos.
- Scheduled food deliveries and took inventory.
- Performed mandatory audits to ensure compliance in all areas were met.
- Make sure staff meets the training certification requirements according to company policy due dates.
- Monitored a system on social media to make sure Subway delivers a promising guest experience.
Seasonal Warehouse Associate
Amazon
Rialto, CA
10.2016 - 03.2017
- Operated RF scanners to track merchandise and verify contents of containers.
- Inspected products for defects and damages and examined ingoing and outgoing shipments to verify accuracy and prevent errors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Loaded product into trucks.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Assistant Manager
Popeyes Louisiana Kitchen
Ontario, CA
08.2013 - 05.2017
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Maintained clean, sanitized, and well-organized food preparation zones to promote store efficiency.
- Checked completed orders for accuracy and prepared meals.
- Promoted customer loyalty by efficiently handling food and serviced any complaints.
- Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
- Performed register audits for each team member three times a month.
- Make sure staff is efficiently handling all food to company policy standards.
- Set schedules for staff
- Trained staff for food quality and customer service.
- Counted safe to make sure reserve funds were balanced due to the bank.
Education
High School Diploma - undefined
Chaffey Adult School
Ontario, CA2016
Skills
- Ability to work under pressure and stress
- Communication skills
- Management skills
- Problem-solving skills
- Teamwork skills
- Technical skills
- Time management skills
- Adaptability
- Detail-oriented
- Customer experience
Certification
- Cat Scale Certify
- Food Handlers Certify
- Serf Safe Certify
Timeline
Assistant Fuel Manager
TravelCenters Of America LLC
04.2018 - Current
General Manager
Subway
05.2017 - 04.2018
Seasonal Warehouse Associate
Amazon
10.2016 - 03.2017
Assistant Manager
Popeyes Louisiana Kitchen
08.2013 - 05.2017
High School Diploma - undefined
Chaffey Adult School
Similar Profiles
Mariah StaggsMariah Staggs
Truck Service Advisor at TravelCenters of AmericaTruck Service Advisor at TravelCenters of America
Anthony FerryAnthony Ferry
General Manager at TravelCenters of AmericaGeneral Manager at TravelCenters of America
Brian ReynagaBrian Reynaga
Overnight Retail Associate at TravelCenters of AmericaOvernight Retail Associate at TravelCenters of America