ROBERT FLORES
Houston,TX
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
30
30
years of professional experience
Work History
Supervisor
P L Marketing
06.2021 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Salesperson
Grocers Supply Inc./C&S Service Sales
12.2002 - 09.2020
- Developing and cultivating relationships and trust of store managers in assigned accounts
- Securing and maintaining orders from existing customers
- Order products based on customer requests using the Cipherlab machine to record and transmit orders
- Relaying pertinent order information and coordinating lead times with store management/customer
- Placing orders and making sales to ensure merchandise remained stocked to capacity and readily available
- Observing displays and merchandise for competitive products on store shelves for opportunities
- Checking in all service orders and writing adjustments such as a credit or charge to the customer if necessary for shortages, overages, or mis-ships
- Order products that are in line with the customer needs and inventory control
- Maintain price changes and price tags in assigned accounts
- Selling displays and shippers by presenting promotions and deals to the store management/customer
- Calling on assigned stores to make orders for assigned territory, including any product category available for service
- Communicate with store management upon arrival and departure from assigned territory stores to ensure satisfaction with service merchandise has been met
- Back stock was kept to a minimum and maintained in an orderly fashion in the back room of the store
- Deadlines met for ordering normal deliveries and seasonal products
- Performed routine maintenance in assigned departments such as cleaning shelves and soiled products and fronting the departments on all store calls
- Independently maintain an assigned schedule
- Stocking and merchandising ordered products in assigned stores and departments
- Building and creating displays or shippers for which the employee is responsible including making sure that all displays and shippers are properly signed
- Assuring accuracy in order writing, mileage reports, and other information as requested and must be turned in on time.
Claims Technical Service Team Leader
Prudential Insurance
01.1994 - 12.2002
- Strong leadership and people skills
- Effectively communicate written and orally
- HIPAA Compliance training
- Texas HB 300 training
- Encryption knowledge of files and storing and maintaining personal information safely
- Windows 10, MS Office Programs; Outlook, Excel, Word, Access, PowerPoint; Internet Research
- Strong analytical, organization, planning skills
- Calendaring
- Ability to effectively lead and assist others in accomplishing assignments
- Knowledge of inventory appraisement procedures
- Type 40+wpm, 10key by touch
- Ability to multitask and prioritize job responsibilities
- Ability to work in a team in developing and implementing job procedure
- Ability to identify and solve problems
- Collect data
- Establish facts; and draw conclusions
- Self-motivated and determined to succeed
- Ability to work with minimal supervision
- Strive for continuous improvement through on the job learning
Education
SAN JACINTO COLLEGE North
Houston, TX01.1986
Graduate –Diploma -
FURR SR. HIGH SCHOOL
Houston, TX01.1986
Skills
- Operations Management
- Strategic Planning
- Inventory Control
- Process Improvement
- Data Analytics
- Expectation Setting
- Priority Management
- Staff Management
- Complex Problem-Solving
- Training and Mentoring
- Project Management
- Goal-Oriented
- Processes and Procedures
- Process Monitoring and Improvement
Cellular
832-508-1531
References
Available upon request.
Timeline
Supervisor
P L Marketing
06.2021 - Current
Salesperson
Grocers Supply Inc./C&S Service Sales
12.2002 - 09.2020
Claims Technical Service Team Leader
Prudential Insurance
01.1994 - 12.2002
SAN JACINTO COLLEGE North
Graduate –Diploma -
FURR SR. HIGH SCHOOL
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