Robert Flores

Maintained F&I income by selling finance and insurance products to customers

60% SVC

58% Gap

60% Aftermarkets

Maintained CIT's and obtain funding within 5 day average

Supported the the sales staff by closing deals and holding daily trainings

Supported sales desk with daily tasks and structuring customer proposals

Accurately submitted credit applications for approvals for for all credit profiles

Built rapport with customers to ensure an enjoyable car buying experience and maintaining above industry standards of 990 SSI

Verified accuracy of all paperwork and contracts to maintain 100% compliance

• Top Gross earner for Universal Auto Group since January 2020 with over $5.2 Million in gross profit generated
• Top Gross PVR earner since January 2020 with $2911 PVR
• Maintains CIT's and obtain funding within 10 days of contract date with 95% funded within 5 days
• Maintains F&I income levels by selling finance and insurance products to customers

- 60% Service Contract

- 54% Gap

- 57% Aftermarket

• Build rapport with customers to create repeat and referral customers as well as ensure perfect manufacturer survey scores with above industry standard of 950 SSI
• Extensive knowledge of banks and lending programs building relationships with underwriting and funding
• Verifies accuracy of all paperwork and contracts to maintains 100% compliance
• Supports sales staff and managers to maximize both volume and gross profit

• Top Volume in sales 2014-2016
• Sold on average 25 vehicles per month
• Maintained 94% or higher customer satisfaction on manufacturer survey
• Handled incoming internet inquires and phone leads, assisted with selecting the correct vehicle for their needs and wants
• Trained over 40 new hires on store process and sales steps

• Arnold Palmer Employee of the Year Award
• Responsible for increasing tournament round business by 75% in 4 years
• Developed sponsors for Roger Clemens' Toys FORE Children, Susan G. Komen Breast Cancer Awareness, Pulte Homes, and other fundraising tournaments
• Managed over 160 corporate and fundraising tournaments per year
• Managed over 20 staff members throughout day to day operations