Robert Florian
BUCKLEY,MI
Summary
Dynamic professional with extensive experience as a Lieutenant at GEO, excelling in incident reporting and conflict resolution. Proven track record in ensuring safety protocol compliance and conducting thorough facility inspections. Adept at multitasking and organization, fostering a secure environment while enhancing team performance and morale.
Overview
12
12
years of professional experience
Work History
Lieutenant/Supervisor
GEO
Baldwin, Michigan
06.2025 - Current
- Managed daily operations and ensured compliance with facility regulations.
- Coordinated detainees supervision and maintained safety protocols during activities.
- Conducted inspections to uphold cleanliness and order in the facility.
- Implemented conflict resolution techniques among detainees to maintain peace.
- Prepared reports documenting incidents involving criminal activity or violations of departmental policies.
- Supervised daily operations and ensured compliance with safety protocols.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Coordinated detainees supervision and maintained safety protocols during activities and the daily schedule was being followed.
General Manager
McDonald's
Cadillac, Michigan
06.2021 - 06.2025
- Managed daily operations to ensure smooth restaurant functioning.
- Trained and developed staff to enhance team performance and service quality.
- Implemented inventory control systems to optimize stock management processes.
- Oversaw customer service initiatives to improve guest satisfaction and loyalty.
- Tracked monthly sales to generate reports for business development planning.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Food Service Supervisor
State of Michigan MDOC
Manistee, MI
07.2019 - 03.2021
- Supervised daily food service operations in correctional facilities.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
Card Dealer
Little River Casino
03.2018 - 08.2019
- Managed player interactions to ensure a friendly gaming environment.
- Dealt cards in various table games to enhance guest experience.
- Handled cash transactions accurately during gaming sessions.
- Dealt cards to players according to game rules and regulations.
Assistant Food Service Director
Trinity Food Service
07.2017 - 02.2018
- I helped plan, direct and coordinate the activities associated with running a large food service operation with one more units (kitchens).
- Helped coordinate the work flow and assign work to team members, directed them to ensure job-related rules, policies, procedures, and security guidelines were enforced.
- Instructed and trained team members on work techniques and procedures in safe, sanitary, and efficient operations of food preparation and service.
- Maintained product service quality standards by conducting ongoing meal Evaluations and investigating grievances that was put against the food service department.
- Monitored and conducted a daily walk-thru of the kitchen for cleanliness, sanitation, and any maintenance issues that I would see or that staff reported.
Lieutenant/Supervisor
Geo
Baldwin, MI
06.2015 - 06.2017
- During my shift I was in charge in responding to major or unusual occurrences and helped prompt and appropriate assistance to prisoners/employees in the event of injury, illness or emotional trauma.
- Maintained an atmosphere conducive to personality and character development of prisoners and staff through the encouragement of favorable behavior patterns.
- Directed the work of other employees this included the selection of assigned areas, and job performance, employee training/development, reviewed disciplinary matters concerning both staff and prisoners, promoting any disciplinary action, including documented paperwork to HR for termination.
- Conducted a complete walk thru of the facility reviewed post orders and assured that all procedures including emergency procedures were in place for staff.
- Gave primary guidance on situational problems making referrals for more complex problems.
- Prepared records and reports as assigned by management and maintained daily logs, sending out the nightly census reports, and performing other duties when assigned.
Cook Supervisor
Aramark
Manistee, MI
03.2015 - 06.2015
- The safe handling and the preparation of food that was being prepared in the kitchen for the inmates and staff.
- Watching over inmates of the main chow line to ensure the proper portions were being given and theft was not happening off the main chow line.
Sergeant/Supervisor
Emerald Correctional Management
Haskell, TX
04.2014 - 01.2015
- My jobs included overseeing facility, personnel and detainees from the standpoint of security, morale, and employee/detainee relations.
- Conducted and maintain accurate counts of inmates at all times including counts at irregular times when directed.
- Communicated with detainees to give instructions and listen to their complaints or problems; identify and act on those within staff control or refer problems/complaints to appropriate supervisor or department.
- Check records and report the status of all security equipment and features of the facility, i.e., windows, frames, doors, exterior walls and locks as prescribed by supervisors and post orders.
- Ensures that Correctional Officers have read and are thoroughly familiar with the Post Orders of the duty post they are assigned to.
- Maintained security of all keys and equipment assigned to staff on their shift.
- Physically checks all persons entering, departing, or moving in the facility to determine that they are authorized to enter and/or depart.
- Refuses entry to the facility, pending a supervisory check, of any suspected unauthorized party.
- Maintained a neat, clean, well groomed, professional appearance at all times while in uniform.
- The facility uniform will be worn as a complete set as specified in facility policy and procedures.
- Conducted security inspections of equipment; searches and shakedown of housing units, work and administrative areas as required, directed, or assigned.
- Investigates and report all questionable illicit activities involving either staff or detainees to include minor and major disciplinary infractions, accidents and incident reports.
- Instructed and counseled to ensure their cooperation with facility rules and regulations.
- Prepared reports connected with position responsibilities to include special progress reports, work reports, disciplinary infractions, accidents (both minor and major), and incident reports.
- Drove a vehicle for the transportation of inmates on scheduled or emergency trips.
- Supervised drills and other activities to ensure a constant state of readiness adhering to current emergency procedures.
- Provided relevant information and training to Correctional Officers and to other Housing Sergeants during the Shift Briefing period.
- Ensures that logbooks are kept current during their shift.
- Ensures that assigned posts are covered at all times by the Correctional Officers assigned to them.
- Submitted written recommendations to change facility policies and procedures to improve/correct security, safety, custody, and control within the facility.
- Made written annual performance reports of staff under my supervision.
- Performed other duties as assigned.
Education
One year certificate - Corrections, Criminal Justice
West Shore Community College
Scottville, MIServe Safe Certificate -
Skills
- Incident reporting
- Safety protocol compliance
- Conflict resolution
- Staff scheduling
- Facility inspections
- Compliance auditing
- Decision making
- Multitasking and organization
- Weapons handling
- Detainee processing
- Supervised formal and face to ID counts
Security Supervision
- Performed daily functions and maintained daily operations
- Able to function at top performance through a 16 hour shift
Communication Skills
- Proven ability to communicate in diverse and adverse environments
- Excellent computer skills, Microsoft/Excel etc.
- Proven to work with all ethic types
Timeline
Lieutenant/Supervisor
GEO
06.2025 - Current
General Manager
McDonald's
06.2021 - 06.2025
Food Service Supervisor
State of Michigan MDOC
07.2019 - 03.2021
Card Dealer
Little River Casino
03.2018 - 08.2019
Assistant Food Service Director
Trinity Food Service
07.2017 - 02.2018
Lieutenant/Supervisor
Geo
06.2015 - 06.2017
Cook Supervisor
Aramark
03.2015 - 06.2015
Sergeant/Supervisor
Emerald Correctional Management
04.2014 - 01.2015
One year certificate - Corrections, Criminal Justice
West Shore Community College