Robert Flynn
River Ridge,LA
Summary
Dedicated Hospitality, Service, and Retail Associate with a strong focus on customer service and attention to detail. Proven ability to enhance customer satisfaction and maintain operational and inventory efficiency.
Results-driven professional with extensive experience in managing operations and customer interactions. Skilled in problem-solving, multitasking, and fostering teamwork to ensure exceptional service delivery and compliance with safety standards.
Dynamic individual with a versatile background, hands on approach and strong personable skills. Known for strong time management and organizational skills, contributing to seamless operations and positive customer experiences.
Overview
36
36
years of professional experience
Work History
Meat Department Associate
Sam's Club
Metairie, LA
03.2026 - Current
- Assisted in maintaining cleanliness and organization within meat department displays.
- Learned proper handling and storage techniques for various meat products.
- Supported inventory management processes through stock replenishment and rotation
- Engaged with customers to provide product information and assistance.
- Operated tools such as scales and packaging equipment under supervision.
- Monitored product quality, identifying items for removal or discounting as needed.
- Ensured accurate pricing through consistent label verification and updates on meat products.
- Upheld a high level of professionalism by remaining calm under pressure, effectively managing competing priorities and addressing customer concerns with empathy and understanding.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
Venue, Events, Operations, and Beverage Manager
The Sugarmill
New Orleans, LA
09.2006 - 05.2025
- Developed and implemented beverage menus to enhance customer satisfaction and drive sales.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Trained and mentored staff on beverage preparation techniques and service standards.
- Oversaw inventory management, ensuring accurate stock levels for seamless operations.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained compliance with all local, state, and federal regulations pertaining to alcohol sales and service protocols.
- Managed all day-to-day operations within budgeted guidelines.
- Managed bar and wait staff and directed hiring program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Organized special events and promotions that attracted new patrons and increased overall sales revenue.
- Coordinated with catering staff to deliver food services for special events and functions.
- Oversaw daily operations and venue standards, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
- Maintained and scheduled load in/out process for all vendors, production audio/visual companies, decor, and clients for smooth transitions.
- Managed and maintained venue, property, and surrounding areas to ensure cleanliness and attractive appearance for clients and guests.
Bartender/ Cashier/ Weekend Manager
Cafe Maspero
New Orleans, LA
01.2006 - 09.2006
- Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure compliance with health regulations.
- Collaborated with kitchen staff to coordinate service flow and optimize guest experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Processed customer transactions efficiently using point-of-sale systems.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Manager/ Bartender
Tipitina's Ruins and French Quarter
New Orleans, LA
12.1999 - 08.2005
- Supervised bar operations, ensuring high-quality service and customer satisfaction.
- Managed inventory levels, optimizing stock usage while minimizing waste and costs.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts and events.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings, concerts and social gatherings.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar presentable and well-stocked to meet customer needs.
- Upheld strict regulations for safe alcohol service and food safety.
- Built relationships with vendors to manage orders and negotiate costs.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Served high customer volumes during special events, nights, and weekends.
Bartender/Assistant Manager
Andrew Jeager's House of Seafood
New Orleans, LA
02.1997 - 09.1999
Bartender
Kagan's Bar/ Molly's Bar
New Orleans, LA
02.1990 - 02.1997
Education
Engineering
University of Maryland, College Park
College Park, MDSkills
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking and organization
- Cleaning and organization
- Team player/ Teamwork
- Customer service
- Listening skills
- Positive attitude
- Reliability
- Hospitality and accommodation
Timeline
Meat Department Associate
Sam's Club
03.2026 - Current
Venue, Events, Operations, and Beverage Manager
The Sugarmill
09.2006 - 05.2025
Bartender/ Cashier/ Weekend Manager
Cafe Maspero
01.2006 - 09.2006
Manager/ Bartender
Tipitina's Ruins and French Quarter
12.1999 - 08.2005
Bartender/Assistant Manager
Andrew Jeager's House of Seafood
02.1997 - 09.1999
Bartender
Kagan's Bar/ Molly's Bar
02.1990 - 02.1997
Engineering
University of Maryland, College Park