Robert Foisy II
Winter Garden,FL
Summary
Dynamic and results-oriented professional with extensive experience in various technical roles, notably as an Auto Glass Technician at Safelite Auto Glass. Excelled in delivering efficient, quality installation services and exceptional customer service, demonstrating strong problem-solving and interpersonal skills. Achieved company-defined quality and production goals, enhancing customer satisfaction and operational efficiency.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Skilled Laborer
Southern Pump & Pour
06.2024 - Current
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Wire Technician
AT&T
01.2024 - 06.2024
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed wiring, cabling and networking hardware on customer premises.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Installed and configured new devices and system components.
- Performed preventive maintenance of telecommunications equipment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
Auto Glass Technician
Glass America
09.2022 - 11.2023
- Wrote tickets, updated accounts and closed out work orders.
- Replaced windshields and windows in vans, trucks and cars.
- Processed returns of glass and moldings.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Kept work areas organized, clean and free of hazards.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Met or exceeded company-defined quality and production goals.
- Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
- Maintained inventory of automotive tools and installation materials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Auto Glass Technician
K & K Glass
05.2020 - 07.2022
- Wrote tickets, updated accounts and closed out work orders.
- Replaced windshields and windows in vans, trucks and cars.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Auto Glass Technician
Safelite Auto Glass
05.2017 - 04.2020
- Replaced windshields and windows in vans, trucks and cars.
- Accepted and processed payments for services.
- Processed returns of glass and moldings.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Apopka High School
Apopka, FL05-2011
Skills
- Worksite preparation
- Proficiency in power and hand tools
- Precision measurement
- Diagnosing problems
- Quality assurance
- Troubleshooting malfunctions
- Quality controls
- Safety procedures
- Complaint resolution
- Route management
- Positive and professional
- Courteous demeanor
- Wire splicing
- Power tool operation
- Cable installation
Timeline
Skilled Laborer
Southern Pump & Pour
06.2024 - Current
Wire Technician
AT&T
01.2024 - 06.2024
Auto Glass Technician
Glass America
09.2022 - 11.2023
Auto Glass Technician
K & K Glass
05.2020 - 07.2022
Auto Glass Technician
Safelite Auto Glass
05.2017 - 04.2020
High School Diploma -
Apopka High School
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