Robert Forbes
Manvel
Summary
Dynamic ALI Certified Lift Inspector with proven expertise at The Coats Company LLC in quality control and safety awareness. Successfully improved inspection procedures, enhancing compliance and minimizing errors. Adept at training and mentoring, fostering a culture of excellence while ensuring meticulous reporting and corrective action planning to elevate operational standards.
Experienced with conducting thorough inspections and identifying areas for improvement. Utilizes range of inspection techniques to ensure compliance with standards. Track record of effective collaboration and problem-solving to enhance operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
ALI Certified Lift Inspector
The Coats Company LLC.
06.2023 - 04.2025
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Managed multiple concurrent projects successfully while adhering strictly to deadlines.
Store Manager
Oreily's Auto Parts
07.2020 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Lead Service Technician
Mtf Equipment Sales
01.2006 - 03.2020
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
- Managed a team of technicians responsible for servicing a diverse range of industrial equipment across multiple client sites.
- Maintained detailed records of all service activities, facilitating easy tracking of work history and warranty information for clients.
- Contributed to the growth of the service department by identifying opportunities for process improvement and implementing innovative solutions.
- Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
- Elevated quality control standards by implementing thorough testing procedures following repairs or installations.
- Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
- Maximized resource utilization by efficiently delegating tasks based on technician skill sets and availability.
- Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
- Increased equipment uptime by performing timely and accurate maintenance on machinery.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Repaired and replaced worn and damaged components.
Education
GED -
Richmond Community College
Hamlet, NC02-1997
Skills
- Quality control
- Visual inspections
- Inspection reporting
- Training and mentoring
- Safety awareness
- Equipment operation
- Equipment inspection
- Blueprint reading
- Project management
- Report writing
- Industry standards
- Corrective action planning
Timeline
ALI Certified Lift Inspector
The Coats Company LLC.
06.2023 - 04.2025
Store Manager
Oreily's Auto Parts
07.2020 - 06.2023
Lead Service Technician
Mtf Equipment Sales
01.2006 - 03.2020
GED -
Richmond Community College
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