Summary
Overview
Work History
Education
Skills
References
Timeline
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ROBERT FORD

Brooklyn,NY

Summary

Highly experience with solid background in office services. Skilled in managing administrative support tasks and maintaining organized workspaces, contributing to smooth office operations. Demonstrated ability in multitasking and problem-solving while providing excellent customer service and support.

Overview

13
13
years of professional experience

Work History

Office Service Associate

Forrest Solutions
01.2016 - Current
  • Company Overview: Alice + Olivia
  • Created Fedex and DHL shipping labels for outgoing packages
  • Packaged and prepared specialty boxes for outgoing packages
  • Managed messengers and arranged pick up and deliveries for the client
  • Received incoming packages and distributed to the appropriate recipients and departments
  • Host conference calls using microsoft teams
  • Replenished and maintained adequate mailroom supplies and kitchen supplies
  • Maintained supply closets and storage lockers
  • Cleaned fridge, microwave, coffee machines and maintained clean work space
  • Worked with facilities to maintain floors, set up maintenance repair and clean
  • Minimal repairs, build office furniture, lighting and vendor management
  • Maintained copiers and printers for end users
  • Copy, scanned and Print when needed
  • Managed email inbox through Outlook
  • Maintained a book record on the computer of guest names attending events, and meetings
  • Daily walkthrough of conference rooms and active public areas of office
  • Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.

Messenger

LaserShip
05.2015 - 01.2016

Company Overview: Lasership

  • Received assignments by using phone and radios
  • Contributed to team efforts by providing backup support during peak periods or staff shortages.
  • Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
  • Documented details about delivery times, problems and special circumstances.
  • Coordinated closely with dispatchers to optimize delivery schedules based on current workload and priorities.
  • Managed daily logs accurately, tracking package status updates for internal reporting purposes.
  • Utilized GPS navigation systems to navigate faster routes.
  • Communicated with dispatch and customers for accurate delivery information.
  • Obtained signatures for delivery documents and packages.

Package Escort

Glenwood Management
04.2012 - 08.2014
  • Company Overview: The Pavilion
  • Stocked tenant's packages on shelves according to apartment name and numbers
  • Scan labels, and log them into the computer system
  • Escorted outside couriers and other personnel to management, and tenant's apartments
  • Made deliveries for tenants such as giving them their package, luggage's, food etc
  • Swept, vacuum, and wiped around the working area
  • Went building to building at management request to pick and drop off documents
  • Assist security guard with calling tenants, management and recording names of guests into book log


Education

Diploma -

198th Infantry Brigade
Fort Benning, GA

High School Diploma -

BUSHWICK HIGH SCHOOL
Brooklyn, NY

Certificate - Basics of Facility Management

ALISON

Skills

  • Strong organization
  • Problem-solving
  • Attention to detail
  • knowledge of outlook mail
  • knowledge of microsoft teams
  • Adaptability and flexibility
  • Data entry
  • Customer service
  • 25-50 wpm typing

References

Gabriel Alvarez, former facilities manager at A+O, 6462423038

Timeline

Office Service Associate

Forrest Solutions
01.2016 - Current

Messenger

LaserShip
05.2015 - 01.2016

Package Escort

Glenwood Management
04.2012 - 08.2014

Diploma -

198th Infantry Brigade

High School Diploma -

BUSHWICK HIGH SCHOOL

Certificate - Basics of Facility Management

ALISON
ROBERT FORD