Alice Blanche
Davenport
Summary
Determined and responsible manager with more than 8 years of success boosting efficiency and streamlining procedures for multiple groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
Skillfully control shrinkage, oversee inventory and lead financial operations for Retail companies. Skilled Store manager bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets.
Seasoned Manager with 8 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
14
14
years of professional experience
Work History
RSR Frito Lay
Pepsico, Frito Lay
06.2022 - Current
- Managed product inventory using Proprietary systems scanning equipment, tracked progression through facility and recorded production data.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed accounts payable processes, including invoice verification, coding, and timely payment processing, ensuring accuracy and adherence to payment terms.
- Conducted regular reconciliations of vendor statements to resolve discrepancies and maintain vendor relationships.
- Implemented inventory control procedures to optimize stock levels and minimize carrying costs while ensuring product availability.
Shift Manager /Pharmacy Technician
Walgreens
08.2019 - 03.2021
- Evaluated supplier performance, ensuring quality, timeliness, and compliance with delivery standards to optimize cost controls and enhance operational efficiency.
- Leveraged employee strengths to assign tasks effectively based on experience and training.
- Identified and fulfilled customer needs through effective negotiation, resulting in a high success rate for profitable projects.
- Managed the verification and processing of over 200 daily prescriptions in a high-volume pharmacy setting.
- Maintained accurate medication records through stocking, labeling, and inventory management.
- Leveraged multi-channel communication platforms, including phone, email, and live chat, to provide timely and accessible support to customers.
- Ensured consistent customer satisfaction by addressing concerns promptly and professionally.
Store Manager
Dollar General
12.2018 - 07.2019
- Developed and implemented initiatives to gather customer feedback and insights, driving continuous improvement in service quality.
- Resolved escalated customer issues promptly and professionally, demonstrating a commitment to customer advocacy and resolution.
- Implemented customer service KPIs and metrics to monitor performance and identify areas for improvement.
- Fostered a welcoming and inclusive environment for all customers, enhancing the overall shopping experience.
- Collaborated with cross-functional teams to address customer service challenges and implement solutions to enhance customer satisfaction.
- Regularly communicated with customers to understand their needs and preferences, tailoring services and offerings accordingly.
- Led by example by actively engaging with customers on the sales floor, building rapport, and establishing long-term relationships.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Store Manager
Royal Farms
04.2010 - 10.2018
- Rotated merchandise and displays to feature new products and promotions.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Created work schedules according to sales volume and number of employees.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Maintained proper product levels and inventory controls for grocery merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Changed shelves, racks and displays to meet new schematic designs.
- Built fixtures according to plan to effectively display new store merchandise.
Education
GED -
Meade Senior High School
Fort Meade MD05.2005
Skills
- Medicare and Medicaid process
- Pharmacy and customer records management
- Receiving Incoming Supplies
- Answering Customer Questions
- Team collaboration
- HIPAA
- Interpreting orders
- Operations support
- Team leadership and coaching
- Order management
- Relationship building and management
- Maximizing Profitability
- Team Leadership
- Store Management
- Excellent customer service skills
- Database Management
- Customer Relations
Accomplishments
- Improved customer service standards by 15%.
- Processed and filled over 200 prescriptions per day.
- Documented and resolved prescription errors which led to positive customer interactions and maintained the health and safety of patient
- Increased sales by 35% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals 3 months in a row.
- Supervised team of 20 staff members.
- Resolved product issue through consumer feedback.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
RSR Frito Lay
Pepsico, Frito Lay
06.2022 - Current
Shift Manager /Pharmacy Technician
Walgreens
08.2019 - 03.2021
Store Manager
Dollar General
12.2018 - 07.2019
Store Manager
Royal Farms
04.2010 - 10.2018
GED -
Meade Senior High School