Robert Fowler
Retail Customer Service Professional
Vancouver,WA
Summary
Experienced retail and customer service professional with over 25 years of expertise in sales floor management, warehouse operations, and inventory control. Specialize in security services, unarmed security, and property and asset management to ensure a safe shopping environment through identifying safety hazards.
Overview
32
32
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Meat/Produce Associate
Walmart
11.2021 - 03.2024
- Provided exceptional customer service by assisting customers with product selection
- Responsible for achieving a record 13% increase in sales profit for the department year over year
- Maintaining product availability by keeping sales floor shelves and bunkers well stocked throughout the assigned shift
- Unloaded pallets, organized freight, down-stocked, and performed VIZ Pick of backroom shelves
- Completed sell-by-date labeling and practiced FIFO guidelines for meat and produce inventories
- Managed daily product markdowns, assembled food bank donations, and completed waste destruction
- Ensured compliance with food safety regulations and cleanliness of backroom and coolers
- Assisted with inventory counts of products on the sales floor and backroom locations
- Completed planogram shelf resets for both meat and produce departments
Security Guard
Andrews International Inc.
06.2013 - 11.2016
- Provided customer service and assistance to all patrons, enhancing overall customer satisfaction ratings by 15%
- Conducted patrols of the assigned property either on foot or by vehicle, ensuring safety and adherence to security services protocols
- Enforced traffic control and parking rules and guidelines as given by management
- Demonstrated knowledge in security procedures and emergency contacts in the event of an emergency
- Completed opening and closing checklists of all fire alarms, PIV valves, electrical rooms, property lighting, and tenant dock areas
- Conducted regular checks of vacant tenant units and roof access doors
- Executed Detex patrols by foot of all locations throughout the assigned property
- Conducted safety searches and detainment of suspicious persons
- Established relationships and co-operation with local law enforcement
- Assisted first responders and maintained traffic control during emergency incident
- Documented written DAR reports and incident reports of all activity on the property during the assigned shift
- Monitored CCTV systems for proper security function
Receiving Supervisor
Sears
06.2005 - 11.2010
- Full-time position in receiving and merchandise support
- Promoted to Receiving Supervisor in March 2005
- As a receiving supervisor and associate, my responsibilities included assigning and managing associate projects, supervising and scheduling associates, expediting customer orders, resolving customer issues, operating laser radio terminals for merchandise pick-up and customer service, assisting cashiers and customers, unloading, receiving, and processing apparel merchandise
- Utilized strong customer service, store management, inventory management, sales floor, and safety procedures skills
- In September 2006, I was employed full-time as a commissioned sales associate in the electronics department
- As a commissioned sales associate, my responsibilities included advocating and selling HDTVs, Home Theater equipment, digital cameras and camcorders, audio/video accessories, equipment warranties, home installation services, and opening new credit accounts
Department Lead
The Home Depot
08.2000 - 04.2005
- Replenished and maintained floor stock and overheads for the inside/outside garden departments, increasing stock availability by 30% and ensuring proper inventory management and cleanliness
- Operated and utilized reach trucks, forklifts, order pickers, electric pallet jacks, and other machines pertinent to job duties while adhering to safety procedures
- Assisted with inventory management alongside other department leads and associates, improving inventory accuracy through effective store management, exemplary customer service, strong performance in managing the sales floor, leveraging product knowledge, and ensuring adherence to cleanliness and safety procedures
Merchandise Stocker
Target
07.1997 - 06.2000
- Unloaded and streamlined the freight receiving process, enhancing efficiency
- Replenished hardlines merchandise to the sales floor, ensuring excellent Customer Service and customer satisfaction
- Managed the operation and use of pallet jacks for palletizing bulk freight while maintaining accurate inventory control records and showcasing strong store management skills
- Assisted backroom associates with inventory of back-stock and replenishment of merchandise to the sales floor
- Demonstrated exceptional work ethic in maintaining high standards of merchandise presentation
Stock Clerk
Safeway
05.1995 - 06.1997
- Unloaded and replenished grocery and general merchandise stock, improving inventory accuracy by 15%
- Replenished general merchandise back-stock to the salesfloor from backrooms
- Assisted cashiers by efficiently pulling items from stock, ringing purchases, bagging goods, and providing exceptional customer service
Cashier/Shift Manager
Baskin Robbins
10.1993 - 06.1996
- Opened the store for business, consistently achieving a 95% customer satisfaction rate through exceptional customer service skills
- Prepared and served customer orders efficiently, resulting in a 20% increase in repeat customers, utilizing food service skills
- Operated and accurately counted cash register tills, leveraging cash handling skills to minimize cash discrepancies
- Took inventory and replenished store stock, demonstrating strong inventory control and cleanliness skills while reducing stock shortages
- Took orders for ice cream cakes and successfully prepared, decorated, and finished an average of 10-15 cake orders per week
Food Service Worker
Target
11.1991 - 03.1992
- Served customers efficiently as a part-time cashier and food service preparer, increasing customer satisfaction ratings
- Opened and closed the food court, ensuring a clean and organized environment
- Prepared and cooked orders to meet daily demands, maintaining a high standard of food safety
- Operated and counted cash register drawers, accurately handling transactions and balancing cash at the end of shifts
- Took inventory and replenished store stock, reducing stock shortages
Education
High School / GED - General Studies
Rangview
Aurora, CO 08.1989 - 06.1992
Skills
- Customer Service
- Sales Floor
- Product Knowledge
- Administrative Tasks
- Store Management
- Performance Reviews
- Security Services
- Unarmed Security
- Loss Prevention
- Property Damage
- Safety Hazards
Certification
Washington State Food Worker Card, 02/01/25
Timeline
Meat/Produce Associate
Walmart
11.2021 - 03.2024
Security Guard
Andrews International Inc.
06.2013 - 11.2016
Receiving Supervisor
Sears
06.2005 - 11.2010
Department Lead
The Home Depot
08.2000 - 04.2005
Merchandise Stocker
Target
07.1997 - 06.2000
Stock Clerk
Safeway
05.1995 - 06.1997
Cashier/Shift Manager
Baskin Robbins
10.1993 - 06.1996
Food Service Worker
Target
11.1991 - 03.1992
High School / GED - General Studies
Rangview
08.1989 - 06.1992
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