Open To Work
Robert Fowler
Renewals Account Manager
Hudson,MI
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. 2025 Presidents Club recipient. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Account Manager/Renewals Account Manager
ACTI
08.2024 - Current
- Client Relationship Management: Establishing and nurturing long-term relationships with clients through regular communication, proactive outreach, and addressing concerns.
- Managed client accounts, ensuring satisfaction and retention of 85% through effective communication and relationship-building for 2025.
- Sales Development: Identifying potential new business opportunities within existing client accounts, upselling and cross-selling products or services to maximize revenue.
- Contract Negotiation: Negotiating contract terms and agreements with clients to secure profitable deals.
- Account Management: Overseeing a portfolio of $1.5 million book of business, tracking account performance, and monitoring key metrics to ensure customer satisfaction.
- Customer Support: Addressing client inquiries, resolving issues promptly, and providing timely solutions.
- Internal Collaboration: Working with various internal teams like sales, marketing, and product development to meet client needs and execute projects effectively.
- Reporting and Analysis: Preparing regular reports on account activity, sales performance, and market trends to inform strategic decision-making.
- Market Awareness: Staying updated on industry trends and competitor activity to identify potential opportunities and risks.
Mid Market Account Executive
Distyl Graphics
08.2023 - 08.2024
- Cultivated relationships with mid-market clients to drive revenue growth and retention.
- Developed tailored sales strategies based on client needs and market trends.
- Collaborated with cross-functional teams to ensure alignment on client deliverables.
- Analyzed market data to identify opportunities for upselling and cross-selling products.
- Managed complex sales cycles from lead generation through contract negotiation.
- Utilized CRM systems to track sales activities and maintain accurate customer records.
- Conducted regular business reviews with clients maintaining transparency on performance metrics while uncovering new growth opportunities within their organizations.
Account Manager
DaySmart Software, LLC
08.2022 - 07.2023
- Client Understanding: Learn client priorities, business drivers, marketing strategies, and technical capabilities.
- Managed approximately 30 incoming calls, emails per day from customers
- Product Communication: Explain product features and benefits tailored to client needs.
- Account Development: Analyze buying history, suggest new products, and identify growth opportunities.
- Competitor Analysis: Monitor industry trends and identify sales opportunities.
- Customer Retention: Maintain low churn rates within assigned accounts.
- Knowledge Building: Stay updated on product developments and participate in training.
- Cultivated strong client relationships, enhancing customer satisfaction and retention.
- Developed and executed strategic account plans, driving revenue growth and market share.
Owner/Operator
4 B Tees And Apparel
09.2018 - 08.2022
- Managed day-to-day business operations.
- Account Management of over 300 customers
- Invoicing and Team online store creation
- Prospecting in all 50 states
- Creation of Facebook Ads for product marketing
- Lead follow up and Lead creation
- Build and maintain relationships with decision makers
- Set up, operation, and tear down of event booth
Regional Sales Manager
Sports Addix
06.2015 - 09.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Finalized sales contracts with high-value customers.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Made onsite sales calls to prospective customers to help sales representatives close lucrative deals.
Education
High School Diploma -
Hudson High School
Hudson, MIundefined
Bakersfield College
Bakersfield, CAundefined
Eastern Michigan University
Ypsilanti, MISkills
- CRM software
- Leadership
- Sales
- Time management
- Technology sales
- B2B sales
- Direct sales
- Customer service
- Negotiation
- Communication skills
- Microsoft Outlook
- Sales management
- Supervising Experience
- Salesforce
- Outside sales
- Inside Sales
- Account management
- Project management
- Business development
- Inside sales
- Outbound sales
- HubSpot
- Software sales
- Client relations
Accomplishments
- Achieved 2025 Presidents Club with 105% quota
- Top Renewal Account Manager November and December 2025
- Monthly quota met 11 of 12 months in 2025
Work Preference
Location Preference
RemoteHybridTimeline
Account Manager/Renewals Account Manager
ACTI
08.2024 - Current
Mid Market Account Executive
Distyl Graphics
08.2023 - 08.2024
Account Manager
DaySmart Software, LLC
08.2022 - 07.2023
Owner/Operator
4 B Tees And Apparel
09.2018 - 08.2022
Regional Sales Manager
Sports Addix
06.2015 - 09.2021
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Bakersfield College
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Eastern Michigan University
High School Diploma -
Hudson High School