Robert Franklin
Arvada,CO
Summary
Dynamic professional with extensive experience in customer service management and team leadership at Qdoba. Proven ability to enhance service quality and drive sales through effective training and problem-solving. Skilled in multitasking and store operations, consistently resolving customer complaints to foster loyalty and satisfaction.
Overview
6
6
years of professional experience
Work History
Driver
DoorDash
Colorado
05.2020 - Current
- Navigated diverse routes efficiently to ensure timely deliveries.
- Utilized DoorDash application to track orders and communicate with customers.
- Assisted in troubleshooting delivery issues, enhancing customer satisfaction.
- Adapted quickly to changing delivery schedules and peak demand periods.
Assistant Store Manager
Qdoba
Thornton, CO
03.2023 - 11.2025
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Trained and supervised team members to enhance service quality and productivity.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented promotional strategies to increase sales and improve customer engagement.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
Shift Lead
Taco Bell
Westminster, CO
07.2022 - 03.2023
- Led team during peak hours, ensuring efficient service and customer satisfaction.
- Implemented quality control measures to uphold food safety and hygiene standards.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
- Monitored cash handling processes, ensuring accuracy in transactions and deposits.
Education
GED -
Front Range Community College
Westminster, COSkills
- Problem-solving
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
Timeline
Assistant Store Manager
Qdoba
03.2023 - 11.2025
Shift Lead
Taco Bell
07.2022 - 03.2023
Driver
DoorDash
05.2020 - Current
GED -
Front Range Community College