Robert Frause
Palm Coast,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
West Marine
04.2019 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and maintained relationships with customers and suppliers through account development.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Studio Manager
Elements Massage
02.2013 - 01.2017
- Organized and maintained client databases for accurate communication information.
- Kept accurate budgets with all expenses tracked and accounted for.
- Scheduled employees to maintain adequate coverage during business hours.
- Worked to continuously increase studio business, and memberships through effective sales, service, and operations policies.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL03.2025
Skills
- Verbal and Written Communication
- Customer Experience
- Cross-Cultural Communications
- Sales Team Development
- Operations Management
Timeline
General Manager
West Marine
04.2019 - Current
Studio Manager
Elements Massage
02.2013 - 01.2017
Bachelor of Science - Psychology
University of Central Florida
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