Robert Friedrichs
Frisco,TX
Summary
Accomplished Solutions Engineer and Technical Strategist with extensive experience bridging technical and business teams to drive solution adoption and strategic alignment. Proven ability to lead pre-sales engagements, conduct technical evaluations, and deliver high-impact product demonstrations to enterprise clients. Adept at working cross-functionally with sales, product, and engineering teams, ensuring seamless adoption of SaaS solutions and API-driven architectures. Extensive expertise in enterprise application integration, cloud architectures, and event-driven design, with experience spanning AWS, SQL Server, C#, .NET, Python, and JavaScript. Strong client-facing and executive communication skills, able to translate complex technical concepts into actionable insights for stakeholders at all levels. Experienced in conducting proof-of-concepts (POCs), technical evaluations, and client training sessions to enable organizations to adopt scalable, efficient technology solutions. Mild exposure to marketing analytics and experience supporting digital transformation initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Solutions Architect
Carnegie Learning
01.2022 - 01.2025
- Company Overview: Leading EdTech provider specializing in learning solutions for K-12 schools
- Led B2B API integrations with external LMS, SIS, and third-party EdTech providers, ensuring seamless system interoperability
- Designed and implemented AWS-based cloud solutions utilizing Lambda, API Gateway, SQS, and EventBridge to enhance scalability and performance
- Developed event-driven architectures, improving asynchronous processing and system responsiveness
- Implemented OAuth and JWT authentication strategies, strengthening security and compliance
- Worked on proof-of-concepts (POCs), designing solutions to streamline API call analysis and creating a repeatable process for implementing new API reactors
- Created solution diagrams, technical design documents, and business logic documentation to support system architecture and implementation
- Served as a bridge between technical and business audiences, effectively communicating challenges and solutions to internal and external executives
- Leading EdTech provider specializing in learning solutions for K-12 schools
Principal Architect
Careington International
01.2019 - 01.2022
- Company Overview: Healthcare technology firm specializing in telemedicine, dental, and wellness benefits solutions
- Served as Solution Architect for a telemedicine platform, ensuring system reliability, scalability, and HIPAA compliance
- Led enterprise SSO integrations, streamlining authentication and access management across platforms
- Designed and implemented real-time B2B integrations, enabling seamless eligibility verification and claims processing with major insurance providers
- Conducted Joint Application Development (JAD) sessions, working closely with stakeholders to define and refine system requirements
- Utilized SQL-based data analysis to uncover trends, improve decision-making, and optimize system performance
- Developed and optimized data migration pipelines, reducing downtime and ensuring efficient system transitions
- Provided technical mentorship to development teams, ensuring best practices in architecture and security
- Worked in pre-sales capacities, performing product demos, technical solution consulting, and assisting sales teams in establishing cost estimates
- Aligned prospect needs with product roadmaps, assessing required customizations, explaining ongoing development impacts, and updating priorities
- Created solution diagrams, technical design documents, and business logic documentation to support technical discussions and roadmap planning
- Led executive-level strategy sessions, presenting technical solutions and architecture roadmaps to key stakeholders
- Healthcare technology firm specializing in telemedicine, dental, and wellness benefits solutions
Senior Technical Implementation Consultant
Brierley+Partners
01.2016 - 01.2019
- Company Overview: Global leader in customer loyalty and marketing automation solutions
- Led API-driven loyalty B2B program integrations, ensuring seamless POS data ingestion and interoperability with enterprise systems
- Conducted JAD sessions to refine system requirements and drive successful implementation strategies
- Developed event-driven processes, improving processing efficiency and reducing operational overhead
- Provided SQL-based analytics, uncovering trends and performance insights to enhance customer engagement strategies
- Worked in pre-sales support, delivering technical product demonstrations and solution consulting to assist sales teams
- Acted as a liaison between business and technical teams, translating marketing requirements for developers and communicating root cause analyses and remediation plans to business teams
- Created solution diagrams, technical design documents, and business logic documentation to guide technical implementations
- Led executive-level discussions, aligning loyalty solutions with client business goals and digital transformation strategies
- Conducted client training sessions, educating customers on platform capabilities and implementation best practices
- Global leader in customer loyalty and marketing automation solutions
Senior Consultant
CGI
01.2012 - 01.2016
- Company Overview: Global IT and business consulting firm with expertise in government and regulatory technology solutions
- Consulted with state regulatory organizations, designing and implementing enterprise software solutions for compliance management
- Conducted customer interviews to define business requirements and ensure regulatory compliance in system design
- Led system modernization projects, transitioning legacy systems to scalable .NET-based web platforms
- Designed scalable APIs and system integrations, facilitating seamless enterprise data exchange
- Optimized SQL performance tuning, improving query efficiency and enhancing reporting capabilities
- Implemented DevOps practices, automating deployments and improving infrastructure monitoring
- Provided technical mentorship and training, ensuring best practices in development and system architecture
- Mentored consultants and developers in strategy and best practices, fostering a culture of technical excellence and innovation
- Conducted client training sessions, ensuring stakeholders understood system capabilities and optimization strategies
- Delivered proof-of-concepts (POCs) and technical evaluations, helping clients assess new technologies and implementation strategies
- Global IT and business consulting firm with expertise in government and regulatory technology solutions
Education
BS - Software Engineering
Colorado Technical University
Skills
- SQL (T-SQL and Oracle)
- API integration
- Data Modeling
- Systems integration
- Net (C# and VB)
- AWS
- Javascript
- HTML
- Performance tuning
- Client services
- Pre-sales expertise
- Adaptability
- Professional Communication
- Creative problem solving
- Technical architecture
- Requirements gathering
- Solution optimization
- Stakeholder management
Certification
AWS Certified Cloud Practitioner
Timeline
Solutions Architect
Carnegie Learning
01.2022 - 01.2025
Principal Architect
Careington International
01.2019 - 01.2022
Senior Technical Implementation Consultant
Brierley+Partners
01.2016 - 01.2019
Senior Consultant
CGI
01.2012 - 01.2016
BS - Software Engineering
Colorado Technical University
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