Robert Fritz
Portland,Oregon
Summary
Proven leader in customer service and sales, adept at streamlining processes for efficiency, as demonstrated at Dabella. Excelled in roles from Customer Service Scheduler to SVP of Sales, driving growth and fostering strong client relationships. Skilled in data entry and organization, with a knack for escalating issue resolution. Achieved significant revenue increases through strategic planning and team training.
Overview
22
22
years of professional experience
Work History
Customer Service / Scheduler
Dabella
10.2023 - 10.2024
- Completed weekly and daily invoicing and billing for customer service team.
- Adapted quickly to changing circumstances, revising schedules as needed based on technician availability or client requests.
- Streamlined appointment booking process for improved team productivity and reduced wait times.
- Trained new team members on scheduling processes, helping them quickly acclimate to their roles and responsibilities.
- Collaborated closely with technicians to optimize daily schedules and maximize resources utilization.
- Implemented new scheduling software, resulting in smoother operations and increased efficiency.
- Contributed to the development of new scheduling policies and procedures for enhanced operational effectiveness.
- Conducted regular audits of schedule accuracy, identifying opportunities for optimization and implementing necessary adjustments.
- Assisted with administrative tasks and cross-trained in other departments to offer comprehensive support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
SVP, Sales and Marketing
Acclaim Events Management
03.2014 - 07.2017
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
- Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
Sales and Marketing Executive
Premier Event Management
03.2003 - 06.2013
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Analyzed sales and marketing data for improved strategies.
- Increased sales revenue by developing and implementing strategic marketing plans.
- Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
Education
BS - Biology
Portland State University
Portland, OR08.1972
Skills
- Strong Organization
- Call center experience
- Escalation Handling
- Data entry proficiency
- Remote Work Capabilities
Timeline
Customer Service / Scheduler
Dabella
10.2023 - 10.2024
SVP, Sales and Marketing
Acclaim Events Management
03.2014 - 07.2017
Sales and Marketing Executive
Premier Event Management
03.2003 - 06.2013
BS - Biology
Portland State University
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