Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Service Sales Representative
Cintas
02.2025 - Current
Generated additional sales opportunities with upselling and cross-selling techniques.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Assistant Manager
Aldi
04.2019 - 02.2025
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored security and handled incidents calmly.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Deli Clerk
ShopRite
07.2016 - 03.2019
Greeted customers at counter to fulfill requests and answer questions.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.