Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Gaddy

Santa Maria,United

Summary

Results-driven telecommunication expert bringing 17 years of experience installing voice, data and other systems. Highly skilled with equipment configuration, repairs and improvements for residential and commercial clients. Safety-driven and skilled in operating and configuring equipment, calibrating systems and training users. Excellent communication and planning skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Fulfillment Tech IV

Comcast, Xfinity
02.2012 - 06.2023
  • Responsible for troubleshooting, installing and repairing all four services Comcast provides
  • Frequent recipient of Top 5% recognition in region
  • Champion in new tech innovations
  • Interim Supervisor experience
  • Successful home security installer- ACE certification
  • Selected to train new hires
  • Lead technicians in resolving issues with structured cabling, telecom systems, networks and computer hard/software and IP systems
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Handle escalations and customer complaints reestablishing customer satisfaction objectives; maintained quality assurance
  • Selected to lead special projects
  • Develop positive work habits, knowledge and abilities pertinent to the trade

Telecommunications Technician Contractor

Universal Communications
03.2010 - 02.2012
  • Install all three Comcast services in residential and commercial settings
  • Responsible for repairing and troubleshooting for all services
  • Provide product knowledge and excellent customer service
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Installed and configured new devices and system components.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.

Electrician Apprentice

Allman Electric Corp
04.2005 - 07.2009
  • Proficient with direct wiring and electrical appliances in newly constructed residential properties perform direct installation of conduit wiring in newly constructed commercial properties
  • Assists electrician to perform administrative duties including client relations and project reporting
  • Selected to work with multiple construction teams in blueprint development of electrical wiring for new construction sites
  • Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
  • Understood and used proper tools and equipment to install and maintain electrical systems.

Education

Edgecombe Tech
1991

Skills

  • Electrical 8000 hours; voice data 4000 hours
  • Experience overseeing, training and scheduling personnel
  • Proficient with direct installation of wiring at construction sites; knowledge of blueprint reading
  • Good interpersonal skills; able to interface with clients, project managers and team members
  • ACE certification
  • Network Testing
  • Diagnosing Issues
  • Operational Support
  • Electrical Panel Upgrades

Certification

ACE-Fire/Burglar alarm certification

Scissor Lift Operator


Timeline

Fulfillment Tech IV

Comcast, Xfinity
02.2012 - 06.2023

Telecommunications Technician Contractor

Universal Communications
03.2010 - 02.2012

Electrician Apprentice

Allman Electric Corp
04.2005 - 07.2009

Edgecombe Tech
Robert Gaddy