Robert Gaddy
Santa Maria,United
Summary
Results-driven telecommunication expert bringing 17 years of experience installing voice, data and other systems. Highly skilled with equipment configuration, repairs and improvements for residential and commercial clients. Safety-driven and skilled in operating and configuring equipment, calibrating systems and training users. Excellent communication and planning skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fulfillment Tech IV
Comcast, Xfinity
02.2012 - 06.2023
- Responsible for troubleshooting, installing and repairing all four services Comcast provides
- Frequent recipient of Top 5% recognition in region
- Champion in new tech innovations
- Interim Supervisor experience
- Successful home security installer- ACE certification
- Selected to train new hires
- Lead technicians in resolving issues with structured cabling, telecom systems, networks and computer hard/software and IP systems
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Handle escalations and customer complaints reestablishing customer satisfaction objectives; maintained quality assurance
- Selected to lead special projects
- Develop positive work habits, knowledge and abilities pertinent to the trade
Telecommunications Technician Contractor
Universal Communications
03.2010 - 02.2012
- Install all three Comcast services in residential and commercial settings
- Responsible for repairing and troubleshooting for all services
- Provide product knowledge and excellent customer service
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and configured new devices and system components.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Electrician Apprentice
Allman Electric Corp
04.2005 - 07.2009
- Proficient with direct wiring and electrical appliances in newly constructed residential properties perform direct installation of conduit wiring in newly constructed commercial properties
- Assists electrician to perform administrative duties including client relations and project reporting
- Selected to work with multiple construction teams in blueprint development of electrical wiring for new construction sites
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Understood and used proper tools and equipment to install and maintain electrical systems.
Education
Edgecombe Tech
1991
Skills
- Electrical 8000 hours; voice data 4000 hours
- Experience overseeing, training and scheduling personnel
- Proficient with direct installation of wiring at construction sites; knowledge of blueprint reading
- Good interpersonal skills; able to interface with clients, project managers and team members
- ACE certification
- Network Testing
- Diagnosing Issues
- Operational Support
- Electrical Panel Upgrades
Certification
ACE-Fire/Burglar alarm certification
Scissor Lift Operator
Timeline
Fulfillment Tech IV
Comcast, Xfinity
02.2012 - 06.2023
Telecommunications Technician Contractor
Universal Communications
03.2010 - 02.2012
Electrician Apprentice
Allman Electric Corp
04.2005 - 07.2009
Edgecombe Tech